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Strategic Customer Advocate with HP

hace 1 semana

San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

About the Role:

This is an exceptional opportunity for a skilled Customer Success Manager to join the Hewlett Packard team. As a key member of our organization, you will be responsible for driving business growth through solution adoption, client management, and revenue management. The ideal candidate will possess a strong understanding of customer needs, excellent communication skills, and strategic thinking.

Main Responsibilities:

  • Drive business growth through solution adoption, client management, and revenue management.
  • Develop a deep understanding of HP products, their features, functions, and solutions, and how they can be used to solve problems and create solutions for customers.
  • Manage Profit & Loss (P&L) and secure revenue and margin as well as contract commitments.
  • Identify and nurture expansion opportunities (Up-sell and Cross-sell) and improve tools and processes for faster turn-around.
  • Track customer KPI's (SOW, Up-Sell/Cross-Sell) and adoption to proactively work with customers on expansion, churn prevention, and renewals.
  • Maximize renewal rates by partnering with Pursuit to lead the contract renewal process with a focus on value-based outcomes of HP products and solutions.
  • Cultivate knowledge of outcome-based sales models.
  • Consult with client stakeholders to understand their business strategies and goals, as well as their objectives, to align with HP solutions and deliver against agreed success criteria.
  • Become a trusted advisor to customer stakeholders at C-level.
  • Lead regular strategic business reviews to communicate progress against agreed success plans, address and mitigate risks, and present innovation solutions.

Requirements:

  • Mastery in English and local language, as well as other languages as required.
  • Identifying and addressing customer business needs and issues in the technology space.
  • Proactive account management and service delivery.
  • Experience in account management using consultative selling or issue resolution skills.
  • Strategic and long-term account planning skills.
  • Ability to identify and effectively address customer business needs beyond the scope of their specific role.
  • Knowledge of MS Dynamics systems, tools, and processes or equivalent.
  • Strong MS Excel skills.