Customer Relationship Advocate

hace 5 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

At Experian, we're committed to unlocking the power of data to create more opportunities for consumers, businesses, and society. Our team is passionate about transforming lives and creating a better tomorrow.

We're seeking an experienced Inbound Call Handling Specialist to join our team. As a key member of our customer service team, you will be responsible for receiving inbound calls, handling consumer inquiries, and providing exceptional support to our customers.

The ideal candidate will have excellent communication skills, a high level of accuracy, and the ability to work in a fast-paced environment. You will be responsible for interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports.

In this role, you will also be responsible for maintaining the integrity of our database by ensuring data quality and accuracy. You will need to have strong analytical thinking skills, attention to detail, and the ability to make fast and accurate decisions.

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

**Responsibilities:**

  • Receive inbound calls and handle consumer inquiries
  • Interpret reports and respond to general inquiries
  • Assist with fraud alert requests and process credit and/or score reports
  • Maintain the integrity of our database by ensuring data quality and accuracy


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