Global Relationship Expert

hace 2 días


San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

**About the Role**

We are seeking a highly skilled Global Relationship Expert to join our team in Finance Business Relationship within the Controllership Area.

The main objective of this team is to enhance and secure the partnering relations between GBS Finance & Procurement with end markets, through efficient and effective means of communication.

This role involves tracking the performance of GBS support to end markets through qualitative and quantitative methodologies, maintaining and growing the relation with the client, ensuring a permanent service for clients, and representing GBS in front of end markets on improvement initiatives.

You will also be responsible for supporting operational departments in tracking improvement areas to ensure high-level accountancy processing services to clients, managing company business risk, and key compliance areas across GBS.

This position requires strong interpersonal skills, flexibility, and ability to communicate with personnel at all levels in all departments and companies, both inside and outside the group.

**Key Responsibilities**

  • Execute End-to-End processes of the business relationship model either operational or strategic.
  • Support the business relationship manager with the implementation of customer satisfaction (NPS), maintaining client communication, and drafts action plans as per the end market feedback.
  • Act as the 3rd level of escalation for GBS Finance area and act as a single point of contact at managerial level, maintains communication with the client during delivery of a service rendered at internal level.

**Requirements**

  • University degree in Business Administration, Finance, Accounting, Economics, or a related field.
  • At least 2 years of related experience to the role.
  • Proficient English level, verbal, and writing.
  • Intermediate - Advanced knowledge of Microsoft Office programs (Excel & Outlook).
  • Clear understanding and experience working with the GBS Finance areas (P2R, General Ledger, O2C, P&R, Master Data).
  • Relevant experience with team management & development.
  • Effective communication skills to work collaboratively with partners and team members.
  • Excellent presentation skills, proven oral and written communication skills.

**What We Offer**

We offer a competitive salary, excellent benefits, and opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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