Software Support Expert
hace 4 días
We are seeking a highly skilled Software Support Expert to join our team. The ideal candidate will provide outstanding client software support and respond to routine and emergency support calls from clients and support staff.
The role involves troubleshooting product and technical issues, determining severity and scope analysis of issues, inquiries and requests, and managing all client related issues into Client Relationship Management tool (CRM) - Salesforce.
You will be responsible for educating and empowering customers to maximize utilization of products, tools and services, maintaining proficient knowledge of all product and service changes, and monitoring system status.
The position requires excellent communication skills, emotional intelligence, and the ability to remain calm and even keeled with frustrated customers.
Key Responsibilities:
- Troubleshoot product and technical issues.
- Determine severity and scope analysis of issues, inquiries and requests.
- Manage all client related issues into Client Relationship Management tool (CRM) - Salesforce.
Requirements:
- Bachelor's degree (preferred).
- Minimum of 2 years' experience in customer support/technical support and/or healthcare IT industry (preferred).
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