Software Support Expert

hace 4 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo
Job Description

We are seeking a highly skilled Software Support Expert to join our team. The ideal candidate will provide outstanding client software support and respond to routine and emergency support calls from clients and support staff.

The role involves troubleshooting product and technical issues, determining severity and scope analysis of issues, inquiries and requests, and managing all client related issues into Client Relationship Management tool (CRM) - Salesforce.

You will be responsible for educating and empowering customers to maximize utilization of products, tools and services, maintaining proficient knowledge of all product and service changes, and monitoring system status.

The position requires excellent communication skills, emotional intelligence, and the ability to remain calm and even keeled with frustrated customers.

Key Responsibilities:

  • Troubleshoot product and technical issues.
  • Determine severity and scope analysis of issues, inquiries and requests.
  • Manage all client related issues into Client Relationship Management tool (CRM) - Salesforce.

Requirements:

  • Bachelor's degree (preferred).
  • Minimum of 2 years' experience in customer support/technical support and/or healthcare IT industry (preferred).

  • Citrix ADC Expert

    hace 4 días


    San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **Unlock Your Potential as a Citrix ADC Expert**We are seeking a motivated and experienced Citrix ADC Expert to join our team at Cloud Software Group. As a key member of our technical support group, you will play a critical role in providing exceptional customer service and technical expertise.The successful candidate will have a strong background in...


  • San Francisco, Heredia, Costa Rica Support Services Group - Cr A tiempo completo

    We're seeking a highly motivated and detail-oriented Multilingual Support Expert to join our team at Support Services Group. As a key member of our support services group, you'll be responsible for driving customer satisfaction by addressing inquiries, resolving pain points, and maintaining extensive product knowledge.This role requires strong communication...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About Our TeamWe're a diverse and inclusive team that values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.About This RoleWe're seeking an experienced Enterprise Support Expert to join our team. As a key member of our Enterprise Support...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **About Cloud Software Group**We are a leading cloud software provider, serving over 100 million users globally. Our team values diverse perspectives and encourages learning, dreaming, and building the future of work.**Position Overview:**We seek a skilled Networking Technical Support Engineer to deliver exceptional customer service and resolve technical...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amzn Support Srvcs Costa Rica is looking for a Creative Support Optimization Expert to join our team.Job SummaryThe successful candidate will have a strong analytical mindset and excellent communication skills.ResponsibilitiesDevelop expertise in topics related creative rejections.Work with the Business Intelligence, Moderation, Salesforce & other internal...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Experian: Empowering Financial InclusionAbout ExperianWe are the world's leading global information services company. Our mission is to empower consumers and our clients to manage their data with confidence, facilitating transactions, ensuring financial safety, and improving the lives of millions around the world.Job DescriptionWe are seeking a highly...


  • San Francisco, Heredia, Costa Rica First Factory, Inc. A tiempo completo

    We're looking for a skilled Software Development Expert to join our team at First Factory, Inc. This is an exciting opportunity to work on interesting projects and continue growing your professional career.Key Responsibilities:Pursue software development with enthusiasm and interest in emerging technologiesContinuously learn and improve skills to enhance...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **About Cloud Software Group**We are a global cloud software provider, serving over 100 million users worldwide. Our team values diverse perspectives and encourages learning, dreaming, and innovation.**Job Description**We are seeking a highly skilled Networking Technical Support Engineer to deliver exceptional customer service and resolve technical issues...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **About Us**We are a global leader in cloud software, serving over 100 million users worldwide. Our company combines the capabilities of Citrix and TIBCO, creating one of the world's largest cloud software providers.**Job Role**We are seeking a skilled Networking Technical Support Engineer to join our team. As part of this role, you will be responsible for...


  • San Francisco, Heredia, Costa Rica Gsb A tiempo completo

    The position of Software Quality Assurance Expert at Gsb involves automating APIs for multiple services. As an expert in this area, your primary task will be to ensure the high-quality execution of these APIs.Main Responsibilities:Automate APIs for various services using advanced tools and frameworksValidate and test API functionality to ensure high-quality...

  • Virtualization Expert

    hace 3 días


    San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **Key Responsibilities**As a Virtualization Expert, you will perform sophisticated problem analysis and isolate problems of moderate to high complexity with little instruction from team leads and/or management.You will validate and qualify sophisticated customer issues and business impact, which may require collaboration with more senior-level team members...


  • San Francisco, Heredia, Costa Rica Bmns A tiempo completo

    **Duties & Responsibilities**Hardware Support should be familiar with the instructor material, product, hardware, and educational material for each assigned client.This includes assisting with the updating instructional content, product testing, and product use inquiries.- First point of contact for customers seeking technical support.- Monitor multiple...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    Do you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to youWe are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Requirements:The ideal candidate will possess the following qualifications:Bachelor's or Master's degree in Software Engineering, Computer Science, or Information Systems4 years experience in API Design, Swagger, YAML, JSON, Developer Portal, etc.Expert knowledge of HTML, CSS, JavaScript and related frameworks.Experience with a modern MVC based JS Framework...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **Job Overview**We are seeking a highly skilled Technical Support Engineer to join our team at Cloud Software Group. As a key member of our technical support group, you will play a critical role in providing exceptional customer service and ensuring the highest level of technical expertise.The successful candidate will have a strong background in networking...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    **Job Overview**The Apps Support Intmd Analyst is a critical role that involves working independently to resolve most problems and exercise judgment in solving complex issues. This position requires integrating in-depth specialty area knowledge with a solid understanding of industry standards and practices.This professional must have good understanding of...

  • Tech Support Engineer

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **About Cloud Software Group**Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **About Cloud Software Group**Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...

  • Support Incident Manager

    hace 1 semana


    San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    Key ResponsibilitiesIncident Management- Lead cross-functional response to high priority, high visibility, complex critical incidents.- Calmly assess situations and command flawless execution of the incident response process to high-profile, high-impact escalations, to drive customer loyalty- Ensure the flow of information by pulling in appropriate resources...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionAs a Data Quality Support Specialist, you will have the opportunity to support our clients, allocated all around the globe, contemplating a variety of industries. You will have the opportunity to become an expert in EDQ's software portfolio, and to provide a world-class support to our clients, enhancing a great experience and ensuring they...