Global Technical Support Professional
hace 4 días
Job Description
As a Data Quality Support Specialist, you will have the opportunity to support our clients, allocated all around the globe, contemplating a variety of industries. You will have the opportunity to become an expert in EDQ's software portfolio, and to provide a world-class support to our clients, enhancing a great experience and ensuring they value our company in a very competitive industry.
Required Skills and Qualifications
- Provide remote, software technical support for Experian EDQ clients.
- Collaborate with internal teams, including product development, Level 2 and Level 3 engineering team, and account management, to resolve complex technical issues and escalate when necessary.
- Document interactions with costumers, including troubleshooting steps, solutions provided, current action owner and follow-up plans, in a clear and concise manner.
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