Remote Software Support Tier1

hace 4 semanas


San Francisco, Heredia, Costa Rica Bmns A tiempo completo

**Duties & Responsibilities**

Hardware Support should be familiar with the instructor material, product, hardware, and educational material for each assigned client.
This includes assisting with the updating instructional content, product testing, and product use inquiries.
- First point of contact for customers seeking technical support.
- Monitor multiple inboxes and ticketing systems to resolve and direct software support issues.
- Intake issues and communicate with end users to ensure a clear and complete problem description.
- Follow standard Helpdesk operating procedures to accurately document, track and escalate all helpdesk incidents using internal and external software.
- Ability to communicate technical information to non-technical users.
- Facilitate training using a variety of training methods, tools, and software programs.
- Administer learning evaluations and assessments as defined by the curriculum.
- Participate in software and hardware testing as needed by clients' internal groups
- Assist with project management tasks as assigned.
**Qualifications & Requirements**
- Proven success in a training and support role
- Experience with or knowledge of Intermodal and/or Automotive ramp operations.
- Experience in technical documentation, training development, and/or software support.
- Excellent interpersonal and communication skills.
- Comfortable working in a dynamic environment where change is a norm.



  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    **Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    **Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...

  • Remote IT Engineer

    hace 7 días


    San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    About the JobThis is an exciting opportunity to work as a Remote Technical Support Engineer for IBM's Storage Hardware, Software Support team. The successful candidate will have a strong background in technical support and the ability to work effectively in a team environment.The key responsibilities of this role include:Providing remote technical support...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **About Cloud Software Group**We are a global cloud software provider, serving over 100 million users worldwide. Our team values diverse perspectives and encourages learning, dreaming, and innovation.**Job Description**We are seeking a highly skilled Networking Technical Support Engineer to deliver exceptional customer service and resolve technical issues...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **About Us**We are a global leader in cloud software, serving over 100 million users worldwide. Our company combines the capabilities of Citrix and TIBCO, creating one of the world's largest cloud software providers.**Job Role**We are seeking a skilled Networking Technical Support Engineer to join our team. As part of this role, you will be responsible for...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionWe are seeking a highly skilled Software Support Expert to join our team. The ideal candidate will provide outstanding client software support and respond to routine and emergency support calls from clients and support staff.The role involves troubleshooting product and technical issues, determining severity and scope analysis of issues,...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    About the RoleThis position involves performing and enabling remote technical support for IBM software, hardware, and solutions. The ideal candidate will possess excellent technical skills, a desire to constantly learn and evolve, and outstanding customer communication skills.Responsibilities include handling customer cases in an effective and accurate...

  • Remote IT Professional

    hace 7 días


    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionAs a Remote IT Professional, you will be part of Experian Data Quality's dynamic team that empowers clients to unlock the power of their data. You will provide remote software technical support for Experian EDQ clients, utilizing our data cleansing, validation enrichment, and profiling solutions. Your expertise will be essential in...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    Do you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to youWe are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job DescriptionWe are seeking a highly skilled Senior Software Development Engineer in Test to join our team at Amzn Support Srvcs Costa Rica. As a key member of our software development team, you will be responsible for designing, developing, and maintaining robust automation frameworks that support functional, performance, and API level testing.In this...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **Job Overview**We are seeking a highly skilled Technical Support Engineer to join our team at Cloud Software Group. As a key member of our technical support group, you will play a critical role in providing exceptional customer service and ensuring the highest level of technical expertise.The successful candidate will have a strong background in networking...

  • Tech Support Engineer

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **About Cloud Software Group**Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **About Cloud Software Group**We are a leading cloud software provider, serving over 100 million users globally. Our team values diverse perspectives and encourages learning, dreaming, and building the future of work.**Position Overview:**We seek a skilled Networking Technical Support Engineer to deliver exceptional customer service and resolve technical...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **About Cloud Software Group**Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...

  • Support Incident Manager

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    Key ResponsibilitiesIncident Management- Lead cross-functional response to high priority, high visibility, complex critical incidents.- Calmly assess situations and command flawless execution of the incident response process to high-profile, high-impact escalations, to drive customer loyalty- Ensure the flow of information by pulling in appropriate resources...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    Job DescriptionThe Power HW Remote Technical Support Center Professional provides technical support assistance to customers and IBM technical personnel on multiple products, subsystems, and/or systems in the High Availability product environment.You will seek and exchange information and concepts to ensure complete understanding of details related to problem...


  • San Francisco, Heredia, Costa Rica Global Services Business A tiempo completo

    Job Overview:We are seeking a skilled and dedicated IT Support Technician to join our Global Services Business team. As an IT Support Technician, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems run smoothly and efficiently.Key Responsibilities:- Provide timely and effective technical support to...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    IntroductionAt IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    IntroductionAt IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...

  • Software Support

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    **Introduction****Your Role and Responsibilities**Instana's Support Engineers take pride in helping customers by solving problems and answering questions both large and small.Support Engineers develop a mastery of Instana and use that knowledge to enable customers to overcome problems while sharing best practices.This important role is a hub within the...