Cloud Software Engineer

hace 3 días


San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

**About Cloud Software Group**

We are a global cloud software provider, serving over 100 million users worldwide. Our team values diverse perspectives and encourages learning, dreaming, and innovation.

**Job Description**

We are seeking a highly skilled Networking Technical Support Engineer to deliver exceptional customer service and resolve technical issues related to Citrix ADC. As part of this role, you will utilize your troubleshooting expertise to identify, analyze, and provide solutions to customer inquiries.

**Responsibilities**

  • Conduct sophisticated problem analysis, independently addressing moderate to high complexity issues with minimal guidance.
  • Meet established Service Level Agreements and Key Performance Indicators, consistently achieving and maintaining high standards of customer support.
  • Validate and qualify complex customer issues and assess their business impact.

**Requirements**

- 3+ years of practical knowledge in the job area acquired through advanced education combined with relevant experience.

- University degree or equivalent experience, with a minimum of 3+ years of relevant experience; alternatively, an advanced degree without experience.

- Proficient in English, with excellent verbal and written communication skills.

**Preferred Qualifications**

- Industry certifications such as CCNA, CCNP, Network+, or Telematic Engineering.

We are looking for a dedicated professional with a solid background in networking technical support. If you have the required experience and expertise, along with excellent communication skills, we encourage you to apply.



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