Escalation Engineer Virtualization
hace 5 horas
**Position Overview**
A Technical Support Engineer is responsible for providing assistance to our customers via diverse channels as appropriate for Citrix Cloud, Citrix Virtual Apps, and Citrix Virtual Desktops.
You will focus on in-depth problem analysis of Citrix products and their integration into customer environments using fundamental troubleshooting skills and technical knowledge to isolate, analyze, and provide resolution to their issues.
Customer size can range from Small Business to Large Enterprise.
**Primary Responsibilities**
- Act as an effective technical interface between the customer and 3rd Level Engineering / Product Development teams - by providing clear issue documentation and by utilizing multi-functional working relationships in their area of expertise.
- Provides problem report prioritization for the Engineering team.
Write and review sophisticated technical articles and case studies for our knowledge base, using the customer reported cases, product specifications, and previous experience.
- Build SME expertise in at least one of the Citrix Software products and develop an understanding of the wider Software product suite.
Participation in a 24x7 on-call rotation.
Opportunity to develop project management skills through participation in projects.
**Basic Qualifications**
- Requires practical knowledge of job area typically acquired through advanced education combined with experience.
- University Degree or equivalent experience and minimum 2 years of relevant experience; or an advanced degree without experience.
- Smartphone and tablet knowledge on devices/OS such as Apple iOS and Android Phone.
**Preferred Qualifications**
- Windows Server Experience - including Windows Server 2012/MS Exchange/ActiveSync
- Networking experience: SSL, DNS, and TCP/IP
- Authentication experience: LDAP/Active Directory/Radius
- Database experience: MySQL or SQLServer
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications.
-
Senior Escalation Engineer Virtualization
hace 5 horas
Heredia, Costa Rica Cloud Software Group A tiempo completo**Senior Escalation Engineer Virtualization**Do you enjoy tackling hard-to-solve technical problems?Are you interested in gaining exposure to exciting products?Are you looking for the opportunity for growth and learning?Would you like to work for one of the most innovative companies around?If you answered yes to these questions, we may have the job for...
-
Escalation Engineer
hace 9 horas
Heredia, Costa Rica Citrix A tiempo completoCitrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere.By joining our award-winning workplace, you'll be included in the globally diverse, collaborative team that values work-life balance.Come see why Fortune named us one of the 100 Best Companies to Work For®.Let's innovate and grow...
-
Senior Escalation Engineer
hace 9 horas
Heredia, Costa Rica Cloud Software Group A tiempo completo**Senior Escalation Engineer Virtualization**:Do you enjoy tackling hard-to-solve technical problems?Are you interested in gaining exposure to exciting products?Are you looking for the opportunity for growth and learning?Would you like to work for one of the most innovative companies around?If you answered yes to these questions, we may have the job for...
-
Technical Support Engineer
hace 5 días
Heredia, Costa Rica SGF Global A tiempo completo**What we're looking for**: We're looking for an outstanding Technical Support Engineer! You love solving problems and enjoy learning new technologies. You have 2 years supporting end users, as well as, providing Microsoft Windows server support. You have developed a strong practical understanding of the Active Directory and common networking protocols. If...
-
Escalation Technical Support Engineer
hace 9 horas
Heredia, Costa Rica Citrix A tiempo completoCitrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere.By joining our award-winning workplace, you'll be included in the globally diverse, collaborative team that values work-life balance.Come see why Fortune named us one of the 100 Best Companies to Work For®.Let's innovate and grow...
-
Technical Support Engineer
hace 9 horas
Heredia, Costa Rica Citrix A tiempo completoCitrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere.By joining our award-winning workplace, you'll be included in the globally diverse, collaborative team that values work-life balance.Come see why Fortune named us one of the 100 Best Companies to Work For®.Let's innovate and grow...
-
Sr Escalation Engineer
hace 8 horas
Heredia, Costa Rica Cloud Software Group A tiempo completoAbout Cloud Software GroupCloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...
-
Senior Network Virtualization Engineer
hace 3 días
Heredia, Costa Rica VMware A tiempo completo**The Elevator Pitch: Why will you enjoy this new opportunity?** Are you passionate about learning new technology and solving complex problems for key customers? VMware has a Technical Support role for you. You will be working on the latest and top of the line technology suite, becoming an expert in the industry. Our Global Support organization supports...
-
Senior Escalation Engineer Mobility
hace 8 horas
Heredia, Costa Rica Cloud Software Group A tiempo completoWe're looking for an outstanding Senior Escalation Engineer.You will provide an extraordinary customer service experience by problem identification and resolution on Endpoint Management.Do you have 5 years of proven ability in Enterprise support team and have strong critical thinking and problem resolution skills?Then we'd love to speak with you!**Position...
-
Escalation Engineer
hace 9 horas
Heredia, Costa Rica Citrix A tiempo completoCitrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere.By joining our award-winning workplace, you'll be included in the globally diverse, collaborative team that values work-life balance.Come see why Fortune named us one of the 100 Best Companies to Work For®.Let's innovate and grow...
-
Senior Technical Engineer
hace 9 horas
Heredia, Costa Rica Cloud Software Group A tiempo completo**About Cloud Software Group**Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...
-
Tech Support Engineer
hace 8 horas
Heredia, Costa Rica Cloud Software Group A tiempo completo**About Cloud Software Group**Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get...
-
Senior Tech Support Engineer
hace 9 horas
Heredia, Costa Rica Cloud Software Group A tiempo completoAbout Cloud Software GroupCloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...
-
Senior Tech Support Engineer
hace 8 horas
Heredia, Costa Rica Cloud Software Group A tiempo completo**About Cloud Software Group**Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...
-
Associate Escalation Technical Support Engineer
hace 9 horas
Heredia, Costa Rica Citrix A tiempo completoCitrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere.By joining our award-winning workplace, you'll be included in the globally diverse, collaborative team that values work-life balance.Come see why Fortune named us one of the 100 Best Companies to Work For®.Let's innovate and grow...
-
Virtualization Specialist Citrix
hace 9 horas
Heredia, Costa Rica Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo**Why Kyndryl****Your Role and Responsibilities**What We're Looking ForYou love solving problems and enjoy learning new technologies.You have 2+ years supporting end users, as well as, providing CITRIX / AVD Support.You have developed a strong practical understanding of VDI Infrastructure layers and CitrixCore Responsibilities:- Troubleshoot and resolve...
-
Principal Network Engineer
hace 1 semana
Heredia, Costa Rica TTEC Digital A tiempo completoPrincipal Network Engineer TTEC is seeking a Principal Network Engineer to join our Interaction Experience Cloud Provisioning team. Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical...
-
Associate Escalation Technical Support Engineer
hace 5 días
Heredia, Costa Rica SGF Global A tiempo completo**Position Summary** **Primary Responsibilities** Independently defuses sophisticated customer situations by using appropriate communication planning and follow-through that helps drive confident communication. Independently resolve the most technically complex, critically important or politically hot customer issues. Be an effective technical interface...
-
Developer Support Engineer
hace 9 horas
Heredia, Costa Rica Sykes Costa Rica A tiempo completo**Objective**:**Hard skills**:- Proficient in 1 or more coding languages including, JavaScript, C#, PHP, Python (must).- Work experience directly with customers debugging code.(must)- Demonstrated ability to troubleshoot and triage complex, code-related technical issues (must).- Bachelor of Science degree in a Computer Science, Engineering, or related...
-
Senior Technical Support Engineer
hace 9 horas
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoSenior Technical Support EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Aruba is redefining the "IT EDGE".Creating new customer experiences by building intelligent spaces and digital workspaces.We are focused on campus, branch, mobility and the IoT to transform business models with the combined...