Escalation Engineer

**Senior Escalation Engineer Virtualization**:Do you enjoy tackling hard-to-solve technical problems?Are you interested in gaining exposure to exciting products?Are you looking for the opportunity for growth and learning?Would you like to work for one of the most innovative companies around?If you answered yes to these questions, we may have the job for...

**Senior Escalation Engineer Virtualization**Do you enjoy tackling hard-to-solve technical problems?Are you interested in gaining exposure to exciting products?Are you looking for the opportunity for growth and learning?Would you like to work for one of the most innovative companies around?If you answered yes to these questions, we may have the job for...

About Cloud Software GroupCloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...

We're looking for an outstanding Senior Escalation Engineer.You will provide an extraordinary customer service experience by problem identification and resolution on Endpoint Management.Do you have 5 years of proven ability in Enterprise support team and have strong critical thinking and problem resolution skills?Then we'd love to speak with you!**Position...

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere.By joining our award-winning workplace, you'll be included in the globally diverse, collaborative team that values work-life balance.Come see why Fortune named us one of the 100 Best Companies to Work For®.Let's innovate and grow...

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere.By joining our award-winning workplace, you'll be included in the globally diverse, collaborative team that values work-life balance.Come see why Fortune named us one of the 100 Best Companies to Work For®.Let's innovate and grow...

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere.By joining our award-winning workplace, you'll be included in the globally diverse, collaborative team that values work-life balance.Come see why Fortune named us one of the 100 Best Companies to Work For®.Let's innovate and grow...

**Position Overview**A Technical Support Engineer is responsible for providing assistance to our customers via diverse channels as appropriate for Citrix Cloud, Citrix Virtual Apps, and Citrix Virtual Desktops.You will focus on in-depth problem analysis of Citrix products and their integration into customer environments using fundamental troubleshooting...

**Position Summary** **Primary Responsibilities** Independently defuses sophisticated customer situations by using appropriate communication planning and follow-through that helps drive confident communication. Independently resolve the most technically complex, critically important or politically hot customer issues. Be an effective technical interface...

**Objective**:**Hard skills**:- Proficient in 1 or more coding languages including, JavaScript, C#, PHP, Python (must).- Work experience directly with customers debugging code.(must)- Demonstrated ability to troubleshoot and triage complex, code-related technical issues (must).- Bachelor of Science degree in a Computer Science, Engineering, or related...

**Principal Engineer****Responsibilities**:Strategy and Roadmap:- Identify opportunities to enhance existing processes and workflows with Azure cloud and M365 technologies- Champion new solutions and enhancements by making technical recommendations to business and IT stakeholdersImplementation and Integration:- Collaborate with infrastructure and development...

**Req ID**: 215410We are currently seeking a QA Test Engineer to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).- Understands various back-end and front-end architecture components required to formulate test strategies- Performs manual and exploratory testing- Performs defect reporting and triaging- Participates in sprint-level, integration and...

Senior Technical Support EngineerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Aruba is redefining the "IT EDGE".Creating new customer experiences by building intelligent spaces and digital workspaces.We are focused on campus, branch, mobility and the IoT to transform business models with the combined...

**Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

Smarsh seeks a **Sr. Technical Support Engineer** to provide high touch support to our biggest and best customers.**What will you do?**:- Provide frontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise products.Works on assignments that are complex in nature where independent action and high degree of...

**Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...

**Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

Company DescriptionMphasis applies next-generation technology to help enterprises transform businesses globally.Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach.Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients...

Provide a superior customer experience in all interactions with stakeholders.- Resolve assigned tickets within SLA deadlines.- Provide documented root cause analysis and properly document all requests and issues within tickets utilizing support of multiple ticketing platforms such as Salesforce, Service Now and Jira.- Facilitate discussion with stakeholders,...

Provide a superior customer experience in all interactions with stakeholders.- Manage ticket inflow and work assignments for the team, providing daily reporting around the same.- Coordinate with L1 business lead for prioritization of tasks.- Lead the team in performing analysis in the identification and resolution of integrated data.- Lead the service...