Senior Escalation Engineer
hace 6 días
About Us:
At Cloud Software Group, we strive to deliver innovative solutions for our clients. We're committed to maintaining a positive work environment that fosters growth and learning.
Job Responsibilities:
This role involves resolving complex customer issues related to Citrix Virtual Apps & Desktops. As a Senior Escalation Engineer, you will:
- Provide top-notch customer service by identifying and resolving technical problems efficiently.
- Develop and maintain a deep understanding of Citrix Virtual Apps & Desktops to effectively troubleshoot and resolve issues.
- Collaborate with internal teams to develop technical content, such as knowledge base articles and case studies.
- Prioritize problem reports to ensure efficient resolution and timely delivery of results.
Key Requirements:
- Bachelor's degree in Computer Science or relevant field.
- Proven track record in a technical support environment, with a focus on escalation and problem-solving.
- Excellent communication and interpersonal skills, with the ability to interact with senior management and stakeholders.
- Familiarity with Active Directory, Group Policies, and Windows Server Architecture.
- Experience with virtualization technologies, such as XenServer, VMware ESXi, Nutanix AHV, and/or Microsoft HyperV.
- Strong analytical and problem-solving skills, with the ability to apply critical thinking to resolve complex technical issues.
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