Software Support Technical Expert
hace 6 días
**Job Overview**
The Apps Support Intmd Analyst is a critical role that involves working independently to resolve most problems and exercise judgment in solving complex issues. This position requires integrating in-depth specialty area knowledge with a solid understanding of industry standards and practices.
This professional must have good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/job family. They will apply analytical thinking and knowledge of data analysis tools and methodologies when making judgments and recommendations based on the analysis of factual information.
Responsibilities:
- Provide technical and business support for users of Citi Applications.
- Utilize good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
- Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
Qualifications:
- 2-5 years experience.
- Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
- Participation in some process improvements.
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