Technical Support Operations Expert

hace 3 días


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

**Your Career at IBM**

We believe in the power of technology responsibly used to help people, partners, and the planet. As a Technical Support Operations Expert, you'll have the opportunity to work on challenging projects and make a meaningful impact.

**Job Description**

You'll be responsible for managing tickets in the Service Now tool, driving end-to-end solutions and timely escalation until resolution. Your developed computer skills and customer service advocacy will be essential in this role.

**Requirements**

- Customer service advocacy
- Developed computer skills (Word, Excel, Explorer, etc)
- SAP and Service Now knowledge
- 1+ year of Customer Service/ Help Desk experience or Procure to Pay experience
- 1+ year of SAP and Service Now knowledge

**About IBM**

We're not only one of the largest corporate organizations but also one of the biggest technology and consulting employers. Many Fortune 50 companies rely on the IBM Cloud to run their business.



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