IT Technical Expert

hace 12 horas


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

About the Job

We are looking for an IT Technical Expert to join our team. As an IT Technical Expert, you will be responsible for providing technical support to our clients, resolving technical issues, and ensuring that our products meet the highest standards of quality and performance.

Key Responsibilities

  • Provide technical support to clients, including troubleshooting and resolving technical issues
  • Work closely with other regional IBM teams to ensure global perspective on technical issues
  • Collaborate with development teams to resolve field issues and determine root causes
  • Perform in-depth analysis of technical issues and create action plans
  • Analyze technical data and perform remote diagnosis
  • Escalate technical issues to L3/Development
  • Maintain technical documentation and records
  • Install and maintain products in test environments
  • Perform on-call support duties, requiring outside business hours expectations

Requirements

  • Deep technical knowledge and experience in IT systems and technologies
  • Proven analytical and problem-solving skills
  • Strong communication skills, both oral & written
  • Experience in managing technical projects and teams
  • System Administration skills in Windows, various Linux distributions, cloud platforms
  • Fluency in English


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