Senior IT Service Desk Specialist

About the RoleThe Junior IT Global Service Desk Specialist will be the primary point of contact for IT-related issues and inquiries from end-users. Key responsibilities include:Solving user requests/incidents directly or routing tickets to second-level support teamsProviding timely and informative responses to end-users regarding their requests and...

About UsNtt Data Services is a trusted partner for businesses looking to innovate, optimize, and transform.We have a diverse team of experts in over 50 countries, serving 75% of the Fortune Global 100.Job DescriptionThe role of a [[Technical Analysis Senior Associate]] involves providing exceptional customer service by resolving technical issues and...

Role Summary:We are seeking a skilled IT Service Desk Analyst to join our team in Costa Rica. As a member of our team, you will provide technical support to clients, troubleshooting issues, and escalating them to appropriate teams as needed.Key Responsibilities:• Manage all types of inquiries generated via inbound activities such as chat, email, and...

Job Overview: Auxis is seeking an experienced Service Desk Lead to coach, train, and supervise a team of analysts. The ideal candidate will provide leadership and coaching to ensure best practices within the team, promote team development, and drive expectations and goals achievement.Main Responsibilities:Handle critical customer incidents, associated with...

**Why Kyndryl**Kyndryl is a market leader that thinks and acts like a start-up.We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

Job Description:We are looking for a highly skilled and motivated Senior Help Desk Associate to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service while managing all types of technical inquiries generated via various channels.Responsibilities:• Manage technical support queue (production...

Job DescriptionThe Service Desk Team Leader plays a crucial role in ensuring excellent customer service delivery. This individual will supervise, guide, and motivate team members to ensure they deliver top-notch service.The Team Leader will organize and delegate workload, complete reports for the 1st Line Manager and/or Sponsor, and perform other activities...

Job Summary: The Service Desk Lead plays a crucial role in driving customer satisfaction and ensuring the efficiency of our service desk operations. This individual will be responsible for leading a team of analysts, providing coaching and guidance to ensure they have the necessary tools and support to succeed.Main Responsibilities:Supervise and mentor a...

About the PositionWe are seeking a skilled IT Service Improvement Specialist to join our Service Management team. The successful candidate will be responsible for improving the efficiency and effectiveness of our incident problem management lifecycle.This role involves analyzing incident data, identifying trends, and developing recommendations to improve our...

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave you...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The Role Have...

**Knowledge/Education**:- Associates Degree in Computer Science or other technical field is requiredAdvanced English**Job Experience**:- 2-3 years IT support experience required**Skills/Competencies**:- Provide after-hours support when required critical to the business operations- Ability to work effectively in a fast-paced team environment as well as...

Service Delivery:We are committed to delivering exceptional service to our clients. As a Senior Help Desk Associate, you will play a key role in ensuring that customer requests are managed efficiently and effectively. Your responsibilities will include:• Managing technical support queue (production support) and responding to user requests in a timely...

**Knowledge/Education**:- Associates Degree in Computer Science or other technical field is requiredAdvanced English**Job Experience**:- 2-3 years IT support experience required**Skills/Competencies**:- Provide after-hours support when required critical to the business operations- Ability to work effectively in a fast-paced team environment as well as...

Job Summary:The Service Desk Trainer/QA will be responsible for the 2 main areas of the Center of Excellence, quality Assurance and the Training Process.This person will be responsible for the evaluation, creation, and preparation of all training needs such as New Hire Training, Refresh sessions to improve employees' performance, employee feedback,...

Unlock the Power of DataWe're seeking a highly skilled IT Support Specialist to join our Experian Data Quality team. As a key member of our team, you'll be responsible for providing exceptional support to our clients, ensuring they achieve successful outcomes through our data quality management tools and services.Leverage our extensive documentation to...

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.Our Global Business Services (GBS), in San Jose, Costa Rica is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the...

**About the Role:**We are seeking a highly skilled Senior IT Solutions Specialist to join our End User Computing team. As an EUC Product Line Enablement Lead, you will play a critical role in driving the adoption of our solutions and influencing product direction.Main Responsibilities:You will work closely with product management, engineering, and product...

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave you...

About Cloud Software GroupWe are a global leader in cloud software solutions, serving millions of users worldwide. Our innovative approach to cloud technology enables businesses to scale, adapt, and thrive in today's fast-paced digital landscape.Job SummaryWe are seeking a seasoned Senior IT Support Specialist to join our team. As a key member of our...