It Service Delivery Technician
hace 2 semanas
**Knowledge/Education**:
- Associates Degree in Computer Science or other technical field is required
Advanced English
**Job Experience**:
- 2-3 years IT support experience required
**Skills/Competencies**:
- Provide after-hours support when required critical to the business operations
- Ability to work effectively in a fast-paced team environment as well as independently
- Must have excellent time management skills with the ability to work independently with little supervision.
- Be pro-active and identify potential issues with a proposed process or systems change.
**Responsibilities**:
- Monitor and maintain request queues based on established service level agreements
- Responsible for the installation, configuration, troubleshooting, repair and maintenance of workstations, laptops, scan guns, and peripherals including all hardware, software, UPSs, printers, and copiers.
- Follow standard help desk procedures; logging all requests in the help desk system and documenting resolutions within the process and knowledge base library.
- Support implementation and planning of deletions, additions and major changes to support local infrastructure.
- Conduct network troubleshooting to segregate and identify general network problems.
- Recommend software and hardware solutions comprising of upgrades and new acquisitions.
- Perform maintenance on equipment.
- Maintain and update documentation of procedures and configurations.
- Manage entire purchase of inventory related to hardware, software and other IT supplies.
- Configure and install desktop hardware.
- Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
- Instruct and train end-users regarding computer literacy.
- All other duties as assigned.
Viant provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Viant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
-
IT Service Delivery Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoHewlett Packard Enterprise is a leader in innovative IT services, empowering customers to transform their digital landscape.The Delivery Operations Lead (DOL) plays a pivotal role in ensuring the successful delivery of service solutions. As a managing partner with the customer, this role serves as an integral part of their IT management structure, utilizing...
-
It Service Delivery Technician
hace 1 semana
San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo**Knowledge/Education**:- Associates Degree in Computer Science or other technical field is requiredAdvanced English**Job Experience**:- 2-3 years IT support experience required**Skills/Competencies**:- Provide after-hours support when required critical to the business operations- Ability to work effectively in a fast-paced team environment as well as...
-
IT Service Delivery Manager
hace 1 semana
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoCompany Overview\Hewlett Packard Enterprise is a global leader in IT services, providing innovative solutions to customers worldwide. Our organization is built on a foundation of technical expertise, industry knowledge, and a passion for delivering exceptional results.\About the Role\We are seeking an experienced Delivery Operations Lead to join our team. In...
-
IT Service Delivery Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoOur VisionWe operate multiple services and technologies, seeking a talented individual to join our Distributed technology operations within the CTI Global Command Center Operations Team.Main ResponsibilitiesEnsure proper performance of processes running within one of the largest IT environments worldwide.Act as the service owner, ensuring direct engagement...
-
Electrical Equipment Service Technician
hace 2 semanas
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoService Technician Job DescriptionWe are seeking a skilled Service Technician to join our team, providing technical support to our North American Solar accounts. The successful candidate will be responsible for troubleshooting and advising on the functioning of solar inverters and other equipment and PV-related devices remotely.You will be the primary point...
-
IT Service Delivery Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoJob DescriptionWe are seeking an experienced IT Service Delivery Specialist to join our team at Hewlett Packard. As a key member of our technical support team, you will be responsible for delivering exceptional IT services to internal and external customers, resolving complex technical issues, and collaborating with cross-functional teams to drive business...
-
Customer Service Technician
hace 1 semana
San Francisco, Heredia, Costa Rica Pertec Global Services A tiempo completoWe are looking for a skilled Customer Service Technician to join our team at PerTec Global Services in Heredia. As a customer service technician, you will be responsible for providing technical support and resolving technical issues for our clients.**Key Responsibilities:**- Provide technical support via phone, email, or chat to clients with various...
-
IT Infrastructure Technician
hace 2 semanas
San Francisco, Heredia, Costa Rica Ntt Data A tiempo completoThe IT Infrastructure Technician role at NTT DATA Services is perfect for those passionate about technology and customer satisfaction! As a Field Services Engineer, you will provide technical support to customers in Heredia, Costa Rica, using your expertise to resolve Level 1 problems with personal computer hardware, software, and peripherals.Key...
-
IT Service Delivery Expert
hace 1 semana
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoAbout the RoleServicenow is seeking an IT Service Delivery Expert to join our team. As a Technical Support Engineer, you will be responsible for delivering exceptional customer support experiences through various technologies including web, chat, email, case updates, as well as direct telephone support. You will employ creative problem solving, a...
-
IT Service Delivery Expert
hace 1 semana
San Francisco, Heredia, Costa Rica Global Services Business A tiempo completoAbout UsWe are a global services business that provides exceptional customer experiences through our technical support services. Our team is dedicated to delivering top-notch support to our clients, and we're looking for a skilled IT Service Delivery Expert to join us.Job Description:You will be responsible for working with clients to understand their...
-
Service Delivery Manager
hace 4 días
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo**About Us**Hewlett Packard is a leading provider of outcome-based solutions for customers across various categories. Our Customer Support organization delivers these services, and our Services Delivery Capability team plays a crucial role in designing and developing them.We are responsible for crafting services that meet customer needs and HP operational...
-
IT Service Delivery Expert
hace 19 horas
San Francisco, Heredia, Costa Rica beBee Careers A tiempo completoAbout the JobWe are looking for an IT Service Delivery Expert to join our team. In this role, you will be responsible for delivering high-quality technical support services to our customers, troubleshooting complex issues, and resolving problems in a timely manner.Key ResponsibilitiesTroubleshoot and resolve technical issues across multiple systems, using a...
-
IT Help Desk Technician
hace 2 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoAbout the Job">This job requires a skilled IT help desk technician who can provide technical support to customers, resolve complex technical issues, and collaborate with internal teams. The ideal candidate should have 6-8 years of experience in technical support or a related field, excellent communication and problem-solving skills, and knowledge of...
-
IT Service Delivery Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob DetailsThe successful candidate will have the opportunity to work on various infrastructure projects, including transition to managed services, company divestitures and mergers, IT assessments, server upgrade and migration to the cloud, server virtualization, desktop upgrades/imaging solution deployments, MS office 365 migrations, and network...
-
IT Service Delivery Professional
hace 1 semana
San Francisco, Heredia, Costa Rica Huntsman A tiempo completo**Company Overview**Huntsman Corporation is a multinational manufacturer and marketer of differentiated and specialty chemicals. Our diverse portfolio includes thousands of products serving a wide range of consumer and industrial end markets.We operate in over 30 countries and employ approximately 7,000 associates worldwide. Our focus on innovation, quality,...
-
Service Delivery Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo**_ Responsibilities: _**- Owns the customer operational business relationship of mid-size to large domestic accounts.- Acts as a point of contact for operational & tactical issues of medium to high complexity, representing delivery of all services (all functions) to the customer: manages performance metrics, reporting, escalation & communication.- Leads and...
-
Service Delivery Executive
hace 2 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoJob OverviewThis Service Delivery Manager role at Hewlett Packard involves overseeing the operational business relationship with mid-size to large domestic accounts. The successful candidate will have a proven track record in directly related business and excellent communication skills.ResponsibilitiesOwn the customer operational business relationship of...
-
IT Hardware and Software Technician
hace 7 días
San Francisco, Heredia, Costa Rica Teceze Ltd A tiempo completo**Job Overview:**We are seeking an experienced IT Hardware and Software Technician to join our team at Teceze Ltd. As a key member of our IT department, you will be responsible for providing technical support for our clients and ensuring that all systems meet the required standards.Your key responsibilities will include:Providing technical support for...
-
Service Delivery Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoHewlett Packard Enterprise seeks a talented Service Delivery Specialist to join our team. As a Service Delivery Specialist, you will play a key role in ensuring that our customers receive exceptional service and support.You will be responsible for:Delivering in-scope contracted services and ensuring proactive activities are delivered according to Service...
-
Service Delivery Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoJob OverviewThe Service Delivery Manager role at Hewlett Packard is a pivotal position that drives the development, implementation, and governance of product support or solution portfolios throughout their lifecycle. This ensures seamless service delivery and alignment with pricing strategies.Key ResponsibilitiesEngage in the planning of product support or...