Electrical Equipment Service Technician
hace 1 semana
Service Technician Job Description
We are seeking a skilled Service Technician to join our team, providing technical support to our North American Solar accounts. The successful candidate will be responsible for troubleshooting and advising on the functioning of solar inverters and other equipment and PV-related devices remotely.
You will be the primary point of contact for customer inquiries and will work closely with the Commercial Team, Supply Chain, Logistics, and Quality departments to ensure seamless service delivery.
The ideal candidate will have a strong understanding of electrical and electronic systems, as well as knowledge of solar systems. Previous experience in troubleshooting and technical support is also essential.
Responsibilities
- Troubleshoot and advise on the functioning of solar inverters and other equipment and PV-related devices remotely.
- Ensure timely responses to client requests, technical questions, and related functioning queries.
- Investigate and resolve all customer queries and claims in a timely manner, escalating issues if necessary.
- Act as an L1 (Technical Level) and provide remote support to customers.
- Handle all internal and external customer service requests through our CRM system.
- Follow up with clients regarding open issues.
- Maintain data quality in management tools.
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