IT Service Delivery Manager

Job OverviewAuxis is seeking a skilled Customer Success Manager to provide exceptional support to our customers. As a trusted advisor, you will work closely with our clients to ensure delivery of world-class IT services.Main ResponsibilitiesManage daily service delivery requests to meet or exceed client expectations.Work closely with our Costa Rica delivery...

**Job Summary**We're seeking a Customer Service Delivery Manager to lead our technical support team in delivering outstanding service to our customers. This role requires excellent leadership skills, a customer-first mindset, and the ability to drive results.**Key Accountabilities**Manage a team of technical support engineers to ensure smooth operations and...

About the Role:This is an exciting opportunity to join our dynamic team at Hewlett Packard Enterprise as a Customer Engagement Professional. As a key member of our team, you will play a critical role in providing exceptional support to our customers and ensuring their satisfaction.Your Key Responsibilities:Monitor and respond to incoming electronic alerts...

**Job Summary**Citi is seeking a Global IT Service Manager to lead our technology operations. This individual will be responsible for developing and implementing evolving technology strategies aligned to the business goals and priorities, as well as ensuring successful delivery of day-to-day IT services.The ideal candidate will have a proven track record of...

About the RoleWe are seeking a skilled Service Delivery Manager ITIL to oversee the transition of services and solutions from our project teams to steady support teams.Main Responsibilities:Run daily cadence with key stakeholders for updates on incidents and requests received during post-go-live support periods.Ensure timely communication, coordination, and...

Service Delivery RoleExperian is looking for an experienced Service Delivery Coordinator to manage Service Level Agreements (SLAs) for internal teams and external IT service providers.This key role will involve maintaining existing SLA programs through SLA outputs, tracking incoming reports, validating data and SLA results, and ensuring contractual...

**Company Overview**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We take pride in our inclusive culture, prioritizing diversity, inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards &...

Responsibilities:As a Global HR Service Delivery Manager, you will be responsible for executing standard company-wide programs, initiatives, and developing plans to localize where appropriate.You will actively seek opportunities for innovation, simplification, and problem-solving of customer-tailored HR solutions.Key Skills:Providing professional HR...

The Helpdesk Manager ensures the adherence of professionalism and expansion of all activities done at the Service/Help desk levels, in addition to development of the Helpdesk Team Leads.They will ensure that the help desk team delivers flawless customer service in managing incident restoration and service level agreements, and ensure that client inquiries...

**Knowledge/Education**:- Associates Degree in Computer Science or other technical field is requiredAdvanced English**Job Experience**:- 2-3 years IT support experience required**Skills/Competencies**:- Provide after-hours support when required critical to the business operations- Ability to work effectively in a fast-paced team environment as well as...

**Knowledge/Education**:- Associates Degree in Computer Science or other technical field is requiredAdvanced English**Job Experience**:- 2-3 years IT support experience required**Skills/Competencies**:- Provide after-hours support when required critical to the business operations- Ability to work effectively in a fast-paced team environment as well as...

Job Summary:A Customer Success Manager (CSM) is a trusted advisor to Auxis' customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management.The CSM provides the necessary client liaison support, and daily technical service delivery, to ensure delivery of world class IT support...

**Job Description**As a Delivery Portfolio Manager at Hewlett Packard, you will be responsible for driving the development, implementation, and governance of product support or solution portfolios throughout their lifecycle. Your goal will be to ensure alignment with pricing strategies and seamless service delivery.You will represent services within product...

Auxis is looking for a highly motivated Senior IT Service Desk Specialist to join our team.Job Summary:The successful candidate will be responsible for handling team questions, providing second-level support to peers, and working closely with the Team Lead to address escalations.Key Responsibilities:Incident Management:Manage incident queues for Auxis...

About Straumann Group:We're a leading player in the dental industry, dedicated to delivering innovative solutions for esthetic dentistry, tooth replacement, and restoration. Our mission is to empower our employees to make a lasting impact, driving change, and staying ahead of the competition.Your Role:This is an exciting opportunity to join our North...

Job SummaryThis Operations Leadership Role is responsible for overseeing the customer operational business relationship of mid-size to large domestic accounts. The ideal candidate will have expertise in managing complex issues, developing product support plans, and collaborating with cross-functional teams.Key ResponsibilitiesOversee the customer operational...

Job SummaryAuxis is seeking an experienced Customer Success Manager to provide exceptional support to our customers. As a trusted advisor, you will work closely with our clients to ensure delivery of world-class IT services.Main ResponsibilitiesManage daily service delivery requests to meet or exceed client expectations.Work closely with our Costa Rica...

About the RoleThe IBM Duty Manager is a key position within our organization, responsible for managing escalations and ensuring timely resolution of client issues. As a Duty Manager, you will serve as the primary point of contact for internal and external clients, providing exceptional communication and problem-solving skills to resolve complex technical and...

Job OverviewHewlett Packard seeks an experienced Operations Leadership Role to oversee the customer operational business relationship of mid-size to large domestic accounts. The ideal candidate will act as a point of contact for operational & tactical issues of medium to high complexity, representing delivery of all services (all functions) to the...

Job DescriptionThe Customer Service Supervisor will oversee the day-to-day activities of the customer service team, ensuring that all interactions with customers are handled efficiently and effectively. This includes handling escalated issues, providing coaching and training to team members, and working closely with other departments to resolve customer...