Service Delivery Manager
hace 1 día
The Customer Service Supervisor will oversee the day-to-day activities of the customer service team, ensuring that all interactions with customers are handled efficiently and effectively. This includes handling escalated issues, providing coaching and training to team members, and working closely with other departments to resolve customer complaints.
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IT Service Delivery Manager
hace 1 día
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob OverviewAuxis is seeking a skilled Customer Success Manager to provide exceptional support to our customers. As a trusted advisor, you will work closely with our clients to ensure delivery of world-class IT services.Main ResponsibilitiesManage daily service delivery requests to meet or exceed client expectations.Work closely with our Costa Rica delivery...
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Service Delivery Manager ITIL
hace 10 horas
San Francisco, Heredia, Costa Rica Ntt Data A tiempo completoAbout the RoleWe are seeking a skilled Service Delivery Manager ITIL to oversee the transition of services and solutions from our project teams to steady support teams.Main Responsibilities:Run daily cadence with key stakeholders for updates on incidents and requests received during post-go-live support periods.Ensure timely communication, coordination, and...
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Customer Service Delivery Manager
hace 5 días
San Francisco, Heredia, Costa Rica Ibm A tiempo completo**Job Summary**We're seeking a Customer Service Delivery Manager to lead our technical support team in delivering outstanding service to our customers. This role requires excellent leadership skills, a customer-first mindset, and the ability to drive results.**Key Accountabilities**Manage a team of technical support engineers to ensure smooth operations and...
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Financial Service Delivery Manager
hace 1 día
San Francisco, Heredia, Costa Rica Experian A tiempo completo**Company Overview**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We take pride in our inclusive culture, prioritizing diversity, inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards &...
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Global HR Service Delivery Manager
hace 4 días
San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completoResponsibilities:As a Global HR Service Delivery Manager, you will be responsible for executing standard company-wide programs, initiatives, and developing plans to localize where appropriate.You will actively seek opportunities for innovation, simplification, and problem-solving of customer-tailored HR solutions.Key Skills:Providing professional HR...
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Service Delivery Coordinator
hace 4 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoService Delivery RoleExperian is looking for an experienced Service Delivery Coordinator to manage Service Level Agreements (SLAs) for internal teams and external IT service providers.This key role will involve maintaining existing SLA programs through SLA outputs, tracking incoming reports, validating data and SLA results, and ensuring contractual...
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Delivery Portfolio Manager
hace 4 días
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo**Job Description**As a Delivery Portfolio Manager at Hewlett Packard, you will be responsible for driving the development, implementation, and governance of product support or solution portfolios throughout their lifecycle. Your goal will be to ensure alignment with pricing strategies and seamless service delivery.You will represent services within product...
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IT Service Delivery Manager
hace 7 días
San Francisco, Heredia, Costa Rica Ntt Data A tiempo completoService Delivery:We are committed to delivering exceptional service to our clients. As a Senior Help Desk Associate, you will play a key role in ensuring that customer requests are managed efficiently and effectively. Your responsibilities will include:• Managing technical support queue (production support) and responding to user requests in a timely...
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Service Delivery Lead
hace 6 días
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoAbout Straumann Group:We're a leading player in the dental industry, dedicated to delivering innovative solutions for esthetic dentistry, tooth replacement, and restoration. Our mission is to empower our employees to make a lasting impact, driving change, and staying ahead of the competition.Your Role:This is an exciting opportunity to join our North...
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Service Delivery Manager
hace 4 días
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoJob OverviewHewlett Packard seeks an experienced Operations Leadership Role to oversee the customer operational business relationship of mid-size to large domestic accounts. The ideal candidate will act as a point of contact for operational & tactical issues of medium to high complexity, representing delivery of all services (all functions) to the...
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Service Delivery Director
hace 7 días
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoJob DescriptionWe are seeking a Service Delivery Director to lead a team of Customer Success Guides in delivering exceptional customer experiences across the digital, commercial, and mid-market segments. This role is based in Costa Rica and plays a critical part in ensuring customer success and growth through their journey with Servicenow.Main...
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Service Delivery Manager
hace 6 horas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoAbout the Position:Auxis seeks an experienced Operations and Customer Experience Specialist to lead a team of professionals providing top-notch customer service to U.S. based clients.Responsibilities Include:Managing daily operations and team performance metricsDeveloping and implementing process improvements to enhance efficiencyCoaching and mentoring team...
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Project Delivery Manager
hace 5 días
San Francisco, Heredia, Costa Rica Hangar Worldwide A tiempo completoKey ResponsibilitiesAs a Senior Project Manager at Hangar Worldwide, you will be responsible for leading our digital project delivery team and ensuring the timely and successful delivery of projects.You will work closely with our Development and QA teams to ensure that all projects are delivered on time and to the required quality standards. You will also be...
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Service Delivery Manager
hace 4 días
San Francisco, Heredia, Costa Rica Kyndryl A tiempo completoKyndryl is a leading technology company that designs, builds, and manages mission-critical systems. We are committed to helping our clients grow strong by providing innovative solutions.As a Service Coordinator - Incident, Problem & Change, you will play a critical role in ensuring the smooth operation of our processes. Your responsibilities will...
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Business Service Delivery Analyst
hace 4 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoPosition SummaryWe are seeking a skilled Business Service Delivery Analyst to join our team. As a key member of our organization, you will be responsible for driving process improvements and enhancing overall efficiency. Your primary focus will be on collaborating with stakeholders to manage day-to-day work and providing regular reporting and process...
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Business Service Delivery Executive
hace 3 días
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoJob SummaryThis Operations Leadership Role is responsible for overseeing the customer operational business relationship of mid-size to large domestic accounts. The ideal candidate will have expertise in managing complex issues, developing product support plans, and collaborating with cross-functional teams.Key ResponsibilitiesOversee the customer operational...
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Service Delivery Lead
hace 4 días
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoIn this challenging and rewarding role at Hewlett Packard, you will be responsible for driving successful service delivery across various projects. As a Project Management Specialist, you will oversee the entire project lifecycle, from initial planning to execution and closure, ensuring timely completion, within budget, and to the desired quality...
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Pc Services Delivery Project Manager
hace 7 días
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo**Our organization**:HP is accelerating on Services to creating outcome-based solutions for all our customer categories.Our organization (Customer Support / CSSD-WDS) delivers these services.Our team (Services Delivery Capability team) plays a key role in the design of these services with the Business Units and are responsible of developing and optimizing...
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HR Service Delivery Analyst
hace 5 días
San Francisco, Heredia, Costa Rica Auxis A tiempo completoAbout the Job\We are seeking a highly skilled and experienced HR Service Delivery Analyst to join our team. In this role, you will be responsible for providing top-notch customer service and support to BAT employees.\Key Responsibilities\\Handle inbound calls and tickets from BAT users\Collaborate with Support Areas to resolve user inquiries\Assist with task...
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Customer Success Delivery Director
hace 3 días
San Francisco, Heredia, Costa Rica Smarsh A tiempo completoKey ResponsibilitiesAs a Senior Manager, Technical Support, you will lead customer escalations or 3rd party support coordination to resolve issues for critical accounts, including incident management as required.Continuously improving service delivery based on customer feedback is essential in this role.You will promote adoption and success of customers and...