Business Service Delivery Executive
hace 3 días
Job Summary
This Operations Leadership Role is responsible for overseeing the customer operational business relationship of mid-size to large domestic accounts. The ideal candidate will have expertise in managing complex issues, developing product support plans, and collaborating with cross-functional teams.
Key Responsibilities
- Oversee the customer operational business relationship of mid-size to large domestic accounts.
- Act as a point of contact for operational & tactical issues of medium to high complexity, representing delivery of all services (all functions) to the customer.
- Develop and lead product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
- Represent services on product or solution core teams and provide service requirements into product development stages/phases.
- Perform business analysis, identify root causes, and develop recommendations/solutions to drive business improvements.
- Collaborate with regions/WW regarding service and support planning, implementation, and performance.
- Responsible for cost management revenue as part of the achievement of gross margin achievement and supports identifying incremental revenue opportunities.
Requirements
- Typically 3 to 5+ years of experience in directly related business.
- A first level university degree or equivalent work experience is required; an advanced degree is a plus.
- An intermediate Excel level is required.
Skills and Qualifications
- Excellent communication and interpersonal skills.
- Ability to influence and collaborate with cross-functional teams.
- Strong analytical and problem-solving skills.
- Knowledge of IT and services industry.
- General technical understanding of products.
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