Business Service Delivery Executive

hace 3 días


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

Job Summary

This Operations Leadership Role is responsible for overseeing the customer operational business relationship of mid-size to large domestic accounts. The ideal candidate will have expertise in managing complex issues, developing product support plans, and collaborating with cross-functional teams.

Key Responsibilities

  • Oversee the customer operational business relationship of mid-size to large domestic accounts.
  • Act as a point of contact for operational & tactical issues of medium to high complexity, representing delivery of all services (all functions) to the customer.
  • Develop and lead product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
  • Represent services on product or solution core teams and provide service requirements into product development stages/phases.
  • Perform business analysis, identify root causes, and develop recommendations/solutions to drive business improvements.
  • Collaborate with regions/WW regarding service and support planning, implementation, and performance.
  • Responsible for cost management revenue as part of the achievement of gross margin achievement and supports identifying incremental revenue opportunities.

Requirements

  • Typically 3 to 5+ years of experience in directly related business.
  • A first level university degree or equivalent work experience is required; an advanced degree is a plus.
  • An intermediate Excel level is required.

Skills and Qualifications

  • Excellent communication and interpersonal skills.
  • Ability to influence and collaborate with cross-functional teams.
  • Strong analytical and problem-solving skills.
  • Knowledge of IT and services industry.
  • General technical understanding of products.


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