Financial Service Delivery Manager
hace 1 día
**Company Overview**
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.
We take pride in our inclusive culture, prioritizing diversity, inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognition, volunteering, and more.
Our benefits include medical, life, and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
**Job Description**
This Customer Service Analyst role will be part of our Experian Consumer Services team, supporting the creation of a customer service experience for new products in the financial services industry.
Responsibilities include tracking, trending, analyzing, and managing KPIs, assisting in key CS operations and business delivery, troubleshooting in real-time, efficiently managing multi-channel service delivery, and advocating for customers.
**Requirements**
3+ years of experience in high-performance customer service, ops, or service delivery; 1+ year in consumer-focused roles, financial services, or tech/startups; strong communication skills, attention to detail, and ability to multitask.
-
IT Service Delivery Manager
hace 1 día
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob OverviewAuxis is seeking a skilled Customer Success Manager to provide exceptional support to our customers. As a trusted advisor, you will work closely with our clients to ensure delivery of world-class IT services.Main ResponsibilitiesManage daily service delivery requests to meet or exceed client expectations.Work closely with our Costa Rica delivery...
-
Service Delivery Manager ITIL
hace 10 horas
San Francisco, Heredia, Costa Rica Ntt Data A tiempo completoAbout the RoleWe are seeking a skilled Service Delivery Manager ITIL to oversee the transition of services and solutions from our project teams to steady support teams.Main Responsibilities:Run daily cadence with key stakeholders for updates on incidents and requests received during post-go-live support periods.Ensure timely communication, coordination, and...
-
Customer Service Delivery Manager
hace 5 días
San Francisco, Heredia, Costa Rica Ibm A tiempo completo**Job Summary**We're seeking a Customer Service Delivery Manager to lead our technical support team in delivering outstanding service to our customers. This role requires excellent leadership skills, a customer-first mindset, and the ability to drive results.**Key Accountabilities**Manage a team of technical support engineers to ensure smooth operations and...
-
Financial Data Governance Specialist
hace 6 días
San Francisco, Heredia, Costa Rica Moody'S Investors Service A tiempo completoAt Moody's Investors Service, we're seeking a highly skilled Financial Data Governance Specialist to join our Digital Insights OU. This is an exciting opportunity for a seasoned professional to contribute to the development and implementation of financial data governance initiatives.Responsibilities:- Manage business processes from sourcing to delivery of...
-
Global HR Service Delivery Manager
hace 4 días
San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completoResponsibilities:As a Global HR Service Delivery Manager, you will be responsible for executing standard company-wide programs, initiatives, and developing plans to localize where appropriate.You will actively seek opportunities for innovation, simplification, and problem-solving of customer-tailored HR solutions.Key Skills:Providing professional HR...
-
Service Delivery Coordinator
hace 4 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoService Delivery RoleExperian is looking for an experienced Service Delivery Coordinator to manage Service Level Agreements (SLAs) for internal teams and external IT service providers.This key role will involve maintaining existing SLA programs through SLA outputs, tracking incoming reports, validating data and SLA results, and ensuring contractual...
-
Delivery Portfolio Manager
hace 4 días
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo**Job Description**As a Delivery Portfolio Manager at Hewlett Packard, you will be responsible for driving the development, implementation, and governance of product support or solution portfolios throughout their lifecycle. Your goal will be to ensure alignment with pricing strategies and seamless service delivery.You will represent services within product...
-
IT Service Delivery Manager
hace 7 días
San Francisco, Heredia, Costa Rica Ntt Data A tiempo completoService Delivery:We are committed to delivering exceptional service to our clients. As a Senior Help Desk Associate, you will play a key role in ensuring that customer requests are managed efficiently and effectively. Your responsibilities will include:• Managing technical support queue (production support) and responding to user requests in a timely...
-
Service Delivery Lead
hace 6 días
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoAbout Straumann Group:We're a leading player in the dental industry, dedicated to delivering innovative solutions for esthetic dentistry, tooth replacement, and restoration. Our mission is to empower our employees to make a lasting impact, driving change, and staying ahead of the competition.Your Role:This is an exciting opportunity to join our North...
-
Senior Financial Analyst Lead
hace 6 días
San Francisco, Heredia, Costa Rica Moody'S Investors Service A tiempo completoMoody's Investors Service is seeking a Senior Financial Analyst Lead to join our Digital Insights OU. In this role, you will be responsible for leading a team of analysts and contributing to the development of financial data governance initiatives.Responsibilities:- Lead a team of analysts and delegate tasks efficiently- Collaborate with stakeholders to...
-
Chief Delivery Officer
hace 4 días
San Francisco, Heredia, Costa Rica Zm Financial Systems A tiempo completoJob DescriptionWe are seeking a highly skilled Chief Delivery Officer to lead our project teams in delivering high-impact projects that drive business growth and efficiency. As a key member of our team, you will be responsible for promoting cross-functional interaction within the project team(s) and ensuring readiness for change across business by ensuring...
-
Service Delivery Manager
hace 4 días
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completoJob OverviewHewlett Packard seeks an experienced Operations Leadership Role to oversee the customer operational business relationship of mid-size to large domestic accounts. The ideal candidate will act as a point of contact for operational & tactical issues of medium to high complexity, representing delivery of all services (all functions) to the...
-
Service Delivery Manager
hace 1 día
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob DescriptionThe Customer Service Supervisor will oversee the day-to-day activities of the customer service team, ensuring that all interactions with customers are handled efficiently and effectively. This includes handling escalated issues, providing coaching and training to team members, and working closely with other departments to resolve customer...
-
Financial Analyst
hace 2 semanas
San Francisco, Heredia, Costa Rica Moody'S Investors Service A tiempo completoImagine what we can INSPIRE with youMoody's empowers people to make better decisions and achieve brighter futures.This is what motivates us to bring out the best in our products and our people.Join us.Forward Together.DepartmentFinance- Business PlanningRole/ResponsibilitiesThe Financial Analyst role has the responsibility of providing support through all...
-
Financial Analyst
hace 5 días
San Francisco, Heredia, Costa Rica Zm Financial Systems A tiempo completoImagine what we can INSPIRE with youMoody's empowers people to make better decisions and achieve brighter futures.This is what motivates us to bring out the best in our products and our people.Join us.Forward Together.- Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.Department- Finance- Moody's...
-
Global IT Service Manager
hace 2 horas
San Francisco, Heredia, Costa Rica Citi A tiempo completo**Job Summary**Citi is seeking a Global IT Service Manager to lead our technology operations. This individual will be responsible for developing and implementing evolving technology strategies aligned to the business goals and priorities, as well as ensuring successful delivery of day-to-day IT services.The ideal candidate will have a proven track record of...
-
Senior Financial Spreading Specialist
hace 6 días
San Francisco, Heredia, Costa Rica Moody'S Investors Service A tiempo completoAbout UsMoody's Investors Service is a global integrated risk assessment firm that empowers organizations to make better decisions. We are looking for a talented Data Operations Lead to join our team and contribute to our mission.Job DescriptionThe Digital Insights OU is hiring for an initiative to increase recognition of Moody's value proposition among a...
-
Data Strategy Manager
hace 2 días
San Francisco, Heredia, Costa Rica Moody'S Investors Service A tiempo completoJob DescriptionThe Moody's Finance Transformation, Data & Systems team is seeking a Data Strategy Manager to support the Data and Analytics team by planning, coordinating, and implementing strategic priorities and special projects.This role requires an outstanding blend of problem-solving skills, focus, flexibility, creative approach, and stakeholder...
-
Financial Operations Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Moody'S Investors Service A tiempo completoAbout the RoleWe are seeking a highly skilled Financial Operations Specialist to join our team. In this role, you will be responsible for delivering high-quality invoicing services to our customers and providing key business partners with the data needed to develop successful strategies.The Customer Billing team plays a critical role in the organization's...
-
Financial Data Associate
hace 2 semanas
San Francisco, Heredia, Costa Rica Moody'S Investors Service A tiempo completoAs a Financial Data Associate, you will work in a dedicated team supporting a global process, entering financial data into Moody's internal databases.In this role, you must understand an operational process, perform market data research, navigate various data environments to make data updates, perform data integrity checks, interpret policies and procedures,...