Technical IT Infrastructure Manager

hace 3 días


San Francisco, Heredia, Costa Rica Atl Technology Costa Rica A tiempo completo

Job Summary

We are seeking a highly skilled Technical IT Infrastructure Manager to join our team at Atl Technology Costa Rica.

About the Role

The Technical IT Infrastructure Manager will be responsible for overseeing the implementation and maintenance of our network infrastructure, ensuring seamless connectivity and reliability across all sites.

Main Responsibilities

  • Manage outside IT consultants under contract with ATL, ensuring they meet project milestones and deliver high-quality results.
  • Support and maintain documentation for our network infrastructure, including security measures, file permissions, backup plans, and disaster recovery protocols.
  • Administer site telecommunication systems, data & phone lines, and wireless network infrastructure, including configuration and maintenance of switches, access points, VPN, firewalls, antivirus software, etc.
  • Implement and manage site security systems, including badging, cameras, and alarms.
  • Manage all PCs, laptops, monitors (IT Asset Management) for Americas Sites and provide advanced support for Global sites as needed.
  • Manage all ATL furnished cellphones and WIFI Hotspots, peripherals such as printers, scanners, handhelds, projectors, etc.
  • Evaluate and recommend purchases of computers, network hardware, peripheral equipment, and software when necessary.
  • Administer Active Directory and Office 365, including:
    • Creation/disabling of user accounts.
    • Assigning standard and specific licenses.
    • Creation and maintenance of SharePoint sites.
    • Support and restoration of emails.
    • Creation and maintenance of security groups.
    • Routine maintenance.
    • Support onboarding and termination of new employees.
    • Training employees on IT-related topics.
    • Deployment/retrieval of PC and other IT assets.
    • Creation/disabling AD and Office 365 account assignments/lockout to appropriate security groups, network, and business systems.
  • Administer and support ATL business systems, including EPDM, QuickBase, Workfront, Infor, HRIS, PLM, MES, etc.
  • Maintain software license agreements and annual maintenance agreements for ATL software solutions.
  • Identify utilization patterns and their effect on system availability and performance expectations.
  • Anticipate communication and networking problems and implement preventative measures.
  • Maintain confidentiality regarding information processed, stored, or accessed by the network or other business systems.

Requirements

  • Bachelor's degree in Computer Science or related field (or combination of studies and work experience).
  • 5+ years of experience in an IT environment.
  • Certifications preferred: MSCA or MSCE and/or CCNA or CCNP.
  • Firm knowledge of Office 365 Management.
  • Knowledge of networking, wireless, and telecommunications.
  • Demonstrated ability to determine relevance and prioritize tasks.
  • Demonstrated excellent written and oral communication skills (English fluency is a plus).
  • Ability to build productive working relationships with other team members.
  • Ability to assess internal customer needs for IT products and design services to meet those needs.
  • Possess trustworthiness and ability to handle confidential and sensitive data.
  • Ability to work a varied schedule that may include nights, weekends, and holidays as needed.
  • Possesses strong planning/project management skills.
  • A working knowledge of Payroll / ERP Systems is preferred.
  • A working knowledge of Document Control systems is preferred (e.g., EPDM).


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