Orthodontic Customer Advocate
hace 4 días
The Straumann Group is a leading company in the development and manufacturing of dental implants, clear aligners, instruments, CADCAM prosthetics, and biomaterials. Our mission is to empower our employees to perform and make an impact, question the status quo, drive change, and stay ahead of the competition.
As an Orthodontic Customer Advocate, you will play a crucial role in delivering innovation based on evidence and staying true to our employer culture and exceptional team spirit that encourages diversity and a powerful 'can-do' attitude.
**Responsibilities include but are not limited to:**
- Providing excellent customer service and support to our providers and account representatives.
- Tracking all communication, changes to providers' cases, and issues via various tools and software.
- Working collaboratively across teams and departments to ensure a world-class provider experience.
**Required Skills and Qualifications:**
- 1+ years of experience in customer-facing roles or similar industries.
- High school diploma or equivalent.
- Fluent in English.
**Additional Requirements:**
- Ability to work in a fast-paced, team-oriented environment.
- Strong interpersonal and written communication skills.
- Basic computer skills, including PC, Microsoft Office.
We strive to create a workplace that values diversity, equity, and inclusion. If you're passionate about delivering exceptional customer experiences and contributing to our mission, apply now and join our team
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