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Technical Customer Advocate
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Digital Customer Advocate
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Key Responsibilities
The Technical Account Manager will be responsible for:
- Anticipating positive and negative impacts throughout the organization regarding proposed solutions
- Proactively testing new configurations against existing client workflows to ensure no unforeseen client impacts
- Arbitrating discussions between the customer and Experian, representing the client's technical needs to Experian and Experian's offerings to the client
- Aggregating all non-incident client requests for changes to production and driving execution in alignment with contracts and client priorities
- Partnering with clients, other Technical Account Managers, and Account Development to prioritize and submit requests to change production configurations, promo codes, and content changes
- Ensuring that proper monitoring alarms are in place at the platform and client-specific solution level and driving resolution to issues as required
- Participating in recurrent operational calls and status updates to ensure alignment across internal and external stakeholders
- Developing strategies to facilitate the continuous improvement of the customer's service
