Customer Support Expert
hace 3 días
Mphasis applies next-generation technology to help enterprises transform businesses globally.
As a key player in this transformation, our Customer Service Representatives play a vital role in delivering exceptional customer experiences.
**Job Description:**
Our Customer Service Representative will be the primary point of contact for customers, providing timely and effective support to resolve their queries and concerns. They will possess excellent communication skills, both written and verbal, to effectively articulate product information and clarify customer reservations.
**Required Skills and Qualifications:
- Excellent English proficiency (B2+ or above) to effectively communicate with customers.
- Basic understanding of MS Office Packages to efficiently manage tasks and data.
- High School Diploma as a minimum educational requirement.
Desirable qualifications include:
- Customer Service Experience to develop strong problem-solving skills and empathy.
- Tech Support experience to enhance technical knowledge and troubleshooting skills.
- Financial Background to understand customer financial inquiries and provide accurate assistance.
- Previous experience working for Goals and Objectives to drive performance and achievement.
- Sales experience to identify opportunities and upsell/cross-sell products.
- Intermediate to advance Excel skills to analyze data and create reports.
- SAP knowledge to streamline processes and improve efficiency.
**Benefits:**
As a valued member of our team, you will enjoy a competitive compensation package, including a monthly salary of 500,000 Colones.
This role requires the ability to remain calm under pressure, work collaboratively with internal and external stakeholders, and adapt to changing priorities and deadlines.
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