Customer Service Agents- Bilingual Speakers
hace 2 días
Support Services Group is looking for customer service agents to join our team in our Heredia Site.
This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.
**About Support Services Group**:
Founded in 1981, Support Services Group is a global, high-touch Omnichannel Outsourced Contact Center solution company headquartered in Texas, USA, with 23 contact centers in 9 countries: United States, Canada, Mexico, Panama, Costa Rica, and many others.
Our employees enjoy a work culture that promotes excellence in our services and personal growth.
**Responsibilities**:
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs
- Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic
- Track interactions in CRM - Record customers interactions in the internal system for cross-functional awareness and relationship development
**Requirements**:
- Able to speak fluent English & Portuguese
- Over 6 months of proven experience in Customer service
- Ability to address issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM (Customer Relationship Management) systems
- Able to work under pressure
**SSG benefits include**:
- Full-Time Schedules
- Competitive Salaries
- USD pay plus Incentives & Bonuses
- Transportation
- Bi-weekly Payments.
- Work From Home Available once you meet the KPI's (Limited)
- Outstanding performance-based incentives
- Store and hotel discounts
- Casual dress code
- Relaxed environment
- 2 days off Guaranteed
**Salary**: ¢1,000.00 - ¢1,400.00 per day
COVID-19 considerations:
all employees are required to wear a mask while at the office.
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