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Customer Success Advocate
hace 1 semana
The Customer Success Advocate will play a critical role in providing exceptional client software support and driving customer satisfaction.
This is an exciting opportunity to work with a dynamic team and contribute to the success of our clients.
The successful candidate will possess strong prioritization and planning skills, excellent communication skills, and the ability to remain calm under pressure.
Responsibilities:
- Provide timely and effective support to clients via phone, email, or chat.
- Troubleshoot product and technical issues, and escalate complex issues to technical resources as needed.
- Educate and empower customers to maximize utilization of products, tools and services.
Requirements:
- Bachelor's degree in a relevant field.
- Minimum of 2 years' experience in customer support/technical support and/or healthcare IT industry.
