Customer Success Enablement Specialist

hace 3 semanas


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

Equifax is where you can power your possible.
If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you._**What you'll do**
- Be a point person for any escalations
- Support the launch and enablement of new processes and tools for the customer success team
- Establish processes to monitor and report the usage of our solutions by the customer
- Partner with customer success managers to identify solutions to increase customer adoption of our solutions
- Provide operational support for customer success managers
- Identify process inefficiencies impacting customers and collaborate with the cross-functional teams to devise effective improvements.
- Project management of initiatives

**What experience you need**
- 3+ years of experience** **acting as a **Customer Success Analyst/Specialist **roles
- 2+ years of experience in project management driving initiatives end to end in an IT industry
- English Proficiency B2+ or higher

**What could set you apart**
- Strong analytical, verbal, and written communication skills
- Proven collaborative skills working in a matrix organization
- Ability to roll up sleeves and do what is needed to make programs successful
- Incredible attention to detail
- Ability to thrive in the unknown, be agile and willing to be flexible, juggling multiple and sometimes conflicting priorities
- Proficiency in Google Suite
- Ability to learn and familiarize with Equifax systems/processes
- Communicate with cross-functional teams ( Operations, product, and technology)
- Self-motivated and able to work remotely and under pressure, diligent with deliverables and deadlines, able to multitask
- Exceptional due diligence and follow-up skills, energetic with a positive attitude.
- Research, investigate, and analyze requests with mínimal oversight or guidance.
Must be able to own and see tasks through to completion without significant guidance.
- Demonstrate proficiency to define problems, collecting data, establishing facts, and drawing valid conclusions through deductive reasoning.
- On-call support as required

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Equifax is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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