Technical Operations Specialist
hace 4 días
About the Role
We are seeking a skilled Technical Operations Specialist to join our Customer Success team. As a key member of this team, you will be responsible for overseeing and administering various technology solutions used by our customer operations.
Key Responsibilities:
- Design, develop, test, and iterate workflows in Salesforce, Gainsight, NiceInContact, and other software used by the Customer Success organization
- Configure and administer solutions to support the goals and needs of our rapidly scaling business and customers
- Work with cross-functional teams to gather requirements and translate them into technical solution designs
- Articulate and demonstrate solutions to internal customers by providing sound recommendations and prescribed best practices
- Participate in design reviews and technical discussions with technology partners and internal stakeholders
- Isolate, triage, and resolve bugs/issues
- Execute, manage, and assist in the development of technology roadmaps
- Identify opportunities to improve existing solutions, features, and functionality
- Play a key role in identifying emerging technology solutions that could align with Customer Success business needs or operational efficacies
Your Professional Qualifications
To be successful in this role, you will need:
- 3+ years of direct experience in technology administration, preferably with Salesforce Administration Experience/Certification or other CRM experience
- Excel/Google Sheets proficiency in running and creating formula functions, pivot tables, and charts
- Nice-to-have: 1+ years of Gainsight administration experience or minimum Level 2 Gainsight certification
- Nice-to-have: Experience with telephony/IVR management
- General understanding of database concepts
- Experience in a fast-paced production environment on a CRM platform
- Administrator experience in a production environment
- System integration experience and best practices
- Experience with solution designing operationally
- Comfortable with concepts and methodologies for effective technology adoption and scaling across various operations
- Troubleshooting and problem-solving skills
- Strong skills with attention to details
- Ability to work with ample autonomy
- Versed in programmatic best practices for cross functional collaboration
- Ability to identify systemic issues and make recommendations and implement for future improvements
About Tebra
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. Our goal is to unlock better healthcare by helping independent practices bring modernized care to patients everywhere.
At Tebra, we're building the future of well-being together. We value compassion, humanity, and teamwork in all that we do.
Our Values
We live by the following values:
- Start with the Customer: We get to know our customers and their patients, and look at the world through their lens
- Keep It Simple: Healthcare is complex, and we aim to simplify it for everyone
- Stay Entrepreneurial: We reject the status quo and solve problems with creativity, perseverance, and a bias to action
- Better Together: We are diverse, humble, and collaborative, and we put the team first
- Celebrate Success: Life is short, and joy is underrated – we take time to have fun and celebrate success
Perks & Benefits
We offer a range of perks and benefits to support your well-being and growth:
- Wellness and childcare subsidy
- University/Education discount
- A variety of resources to help you keep your mind and body healthy
Equal Opportunity Employer
Tebra is an equal opportunity employer, and we welcome applications from all qualified candidates.
-
Technical Operations Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob OverviewWe are seeking a skilled Technical Operations Specialist to join our team at Citi. As a Technical Operations Specialist, you will be responsible for recognizing problems, researching issues, and completing complex resolutions under minimal supervision. You will also regularly exchange information with the team and clients.Key Responsibilities*...
-
Senior Operations Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo**Operational Leadership Role:**The Senior Operations Specialist will be responsible for leading and developing product support or solution(s) planning over entire lifecycle. This includes conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.**Key Accountabilities:**Collaborating with regions/WW...
-
Technical Support Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Auxis A tiempo completoCompany OverviewAuxis is a leading provider of business process outsourcing solutions.Job DescriptionWe are seeking an experienced Technical Support Specialist to join our Auxis Service Support Team. As a Technical Support Specialist, you will be responsible for providing first-level contact and technical support to our clients.Your primary objective will be...
-
Technical Support Specialist
hace 21 horas
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoCompany Overview">Kyndryl is a leading technology services company that empowers organizations to achieve their digital transformation goals. With a strong presence in the market, we provide innovative solutions that drive business growth and success.">About the Role">We are seeking a highly skilled and motivated Technical Support Specialist to join our...
-
Technical Operations Development Specialist, Wrike
hace 3 semanas
San Francisco, Heredia, Costa Rica Citrix A tiempo completoCitrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere.By joining our award-winning workplace, you'll be included in the globally diverse, collaborative team that values work-life balance.Come see why Fortune named us one of the 100 Best Companies to Work For.Let's innovate and grow...
-
Operations Support Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoCiti's Women In Technology program offers a unique opportunity for individuals to develop their skills and knowledge in technology environments.We aim to drive innovation and excellence in our solutions technologies. The role of the Operations Support Specialist involves:Receiving and reviewing input and output dataMaintaining lists, control records, and...
-
Salesforce Technical Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Ttec A tiempo completo**Job Summary:** We are seeking an experienced Salesforce Technical Specialist to join our team. As a key member of our technology group, you will be responsible for designing, configuring, and maintaining our Salesforce instance.The ideal candidate will have a strong background in system administration, data analysis, and technical documentation. You will...
-
Operations Improvement Specialist
hace 17 horas
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completoAbout the RoleWe are seeking an Operations Improvement Specialist to join our team at Sgf Global. In this role, you will be responsible for working with cross-functional teams to drive process improvements, identify areas of inefficiency, and implement changes to enhance overall performance.This is a unique opportunity to make a meaningful impact on our...
-
Accounting Operations Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Auxis A tiempo completoCompany Overview:Auxis is a fast-growing business process outsourcing provider that serves 959 hospitals and 2979 physician practices with over 50 million patient encounters annually.Job Description:The Accounting Operations Specialist will be responsible for various senior and mid-level accounting tasks on a daily and monthly basis, including processing of...
-
Technical Support Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completoCompany Overview">We are seeking a skilled Technical Support Specialist to join our team at Equifax. As a Technical Support Specialist, you will provide remote technical support to internal associates for their Windows and Mac laptops, printers, mobile phones, and other devices.">Job Description">This role involves providing support from 10:00 pm to 5 am,...
-
Technical Support Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completoJob OverviewMphasis is a leading IT services company that provides next-generation technology solutions to enterprises globally. As a Technical Support Specialist, you will play a key role in delivering exceptional customer experiences and resolving technical issues efficiently.Key ResponsibilitiesProvide timely and effective support to customers via phone,...
-
Mainframe Infrastructure Operations Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Mainframe Infrastructure Operations Specialist plays a vital role in the success of our technology infrastructure, working collaboratively with cross-functional teams to ensure seamless operations and exceptional customer experiences.**Key Responsibilities:**- Diagnose and resolve complex technical issues through meticulous troubleshooting and analysis-...
-
Technical Operations Manager
hace 3 días
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoMarriott InternationalWe believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Job TitleThe IT Infrastructure Specialist will play a critical role in ensuring the smooth...
-
Marketing Operations Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Jbs Dev A tiempo completoWe are seeking a Marketing Operations Specialist to drive our demand generation efforts forward.Job OverviewJBS Dev is growing and looking for a talented individual to join our team. As a Marketing Operations Specialist, you will play a crucial role in supporting our sales enablement, branding, and marketing initiatives.ResponsibilitiesEfficiently manage...
-
Sales Operations Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout UsExperian is a global information services company that helps individuals and businesses make informed decisions. Our mission is to deliver valuable insights and intelligence that drive business success.Job DescriptionWe are seeking a Sales Operations Specialist to join our team. As a Sales Operations Specialist, you will play a critical role in...
-
Global Treasury Operations Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoCompany OverviewHuntsman Corporation is a globally renowned manufacturer and marketer of differentiated and specialty chemicals, boasting revenues of approximately $8 billion. Our extensive portfolio comprises thousands of chemical products sold worldwide to manufacturers serving diverse consumer and industrial end markets. With operations spanning over 70...
-
Customer Service Operations Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob OverviewHuntsman Corporation, a global manufacturer and marketer of differentiated and specialty chemicals, is seeking an experienced Customer Service Operations Specialist to support the Performance Products Division located in San Jose, Costa Rica.
-
Business Operations Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the Role:This is an exciting opportunity to work as a Business Operations Specialist with Amzn Support Srvcs Costa Rica. The successful candidate will be responsible for analyzing data to identify trends and opportunities for improvement within the company's global accounts receivable operations. Main Accountabilities:Developing and maintaining...
-
IT Support Specialist for Global Operations
hace 4 días
San Francisco, Heredia, Costa Rica Aligntech A tiempo completoJob OverviewWe are seeking an IT Support Specialist to join our global operations team. This role will be responsible for providing technical support to employees located in LATAM, US, and EMEA.Main ResponsibilitiesTier 1 Support for incoming calls, INC, and SRParticipate in On-Call and severity bridgeKeep team's KPIs at minimum as well as yoursKBs and SOP...
-
Technical Talent Acquisition Specialist
hace 22 horas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob DescriptionThe Technical Recruiter will provide support to the full range of the recruiting and selection cycle within Auxis' LatAm Operations.You will be responsible for sourcing, recruiting, and screening applicants for a variety of Automation, Cloud and other technology roles. The Technical Talent Acquisition Specialist must be able to work in a...