Technical Operations Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Tebra A tiempo completo

About the Role

We are seeking a skilled Technical Operations Specialist to join our Customer Success team. As a key member of this team, you will be responsible for overseeing and administering various technology solutions used by our customer operations.

Key Responsibilities:

  • Design, develop, test, and iterate workflows in Salesforce, Gainsight, NiceInContact, and other software used by the Customer Success organization
  • Configure and administer solutions to support the goals and needs of our rapidly scaling business and customers
  • Work with cross-functional teams to gather requirements and translate them into technical solution designs
  • Articulate and demonstrate solutions to internal customers by providing sound recommendations and prescribed best practices
  • Participate in design reviews and technical discussions with technology partners and internal stakeholders
  • Isolate, triage, and resolve bugs/issues
  • Execute, manage, and assist in the development of technology roadmaps
  • Identify opportunities to improve existing solutions, features, and functionality
  • Play a key role in identifying emerging technology solutions that could align with Customer Success business needs or operational efficacies

Your Professional Qualifications

To be successful in this role, you will need:

  • 3+ years of direct experience in technology administration, preferably with Salesforce Administration Experience/Certification or other CRM experience
  • Excel/Google Sheets proficiency in running and creating formula functions, pivot tables, and charts
  • Nice-to-have: 1+ years of Gainsight administration experience or minimum Level 2 Gainsight certification
  • Nice-to-have: Experience with telephony/IVR management
  • General understanding of database concepts
  • Experience in a fast-paced production environment on a CRM platform
  • Administrator experience in a production environment
  • System integration experience and best practices
  • Experience with solution designing operationally
  • Comfortable with concepts and methodologies for effective technology adoption and scaling across various operations
  • Troubleshooting and problem-solving skills
  • Strong skills with attention to details
  • Ability to work with ample autonomy
  • Versed in programmatic best practices for cross functional collaboration
  • Ability to identify systemic issues and make recommendations and implement for future improvements

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. Our goal is to unlock better healthcare by helping independent practices bring modernized care to patients everywhere.

At Tebra, we're building the future of well-being together. We value compassion, humanity, and teamwork in all that we do.

Our Values

We live by the following values:

  • Start with the Customer: We get to know our customers and their patients, and look at the world through their lens
  • Keep It Simple: Healthcare is complex, and we aim to simplify it for everyone
  • Stay Entrepreneurial: We reject the status quo and solve problems with creativity, perseverance, and a bias to action
  • Better Together: We are diverse, humble, and collaborative, and we put the team first
  • Celebrate Success: Life is short, and joy is underrated – we take time to have fun and celebrate success

Perks & Benefits

We offer a range of perks and benefits to support your well-being and growth:

  • Wellness and childcare subsidy
  • University/Education discount
  • A variety of resources to help you keep your mind and body healthy

Equal Opportunity Employer

Tebra is an equal opportunity employer, and we welcome applications from all qualified candidates.



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