Customer Success Specialist

hace 3 días


San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

Hewlett Packard Enterprise is a leader in the technology industry, committed to driving innovation and advancing the way people live and work. Our company culture values diversity, inclusion, and collaboration, providing a dynamic and inclusive environment for our employees.

Company Overview

We bring together the brightest minds to create breakthrough technology solutions, helping our customers achieve their goals and succeed in an ever-changing world. Our HPE Pointnext organization has the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation.

Job Description

The ideal candidate will have excellent verbal and written communication skills, experience in troubleshooting technical issues, and analytical problem-solving skills. This role requires software and hardware knowledge of computing, storage, and peripheral devices, as well as advanced proficiency with case management databases and tools.

Responsibilities

  • Solve technical issues (hardware and software) from incoming internal or external business contacts and proactive notification systems.
  • Respond to service, product, technical, and customer inquiries via telephone and e-support.
  • Articulate case summaries, resolutions, and add to the Knowledge Management System (KMS).
  • Proactively assist customers to avoid or reduce problem occurrence.
  • Represent the company in face-to-face customer location visits, industry conferences/trade shows, vendor meetings, etc.
  • Engage team members for support as required to ensure internal or external business SLA demands are met.
  • Partner with the Sales Pursuit team.

Requirements

  • High School completion with post-primary level education prior to University study.
  • 0-1 year experience in relevant technologies and customer environments.
  • Relevant industry qualification where applicable.

Benefits

  • Diverse and dynamic work environment.
  • Work-life balance and support for career development.
  • An amazing life inside the element.


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