Customer Success Strategist

hace 3 días


San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

**Job Description:**

We are seeking a skilled and experienced professional to fill the role of Delivery Operations Lead. As a key member of our team, you will be responsible for ensuring the smooth delivery of IT services to our customers. This involves developing and implementing effective strategies to enhance customer satisfaction, while also driving business growth.

Key Accountabilities:

  • Develop and execute service delivery plans to meet customer needs and expectations
  • Collaborate with cross-functional teams to ensure timely and high-quality service delivery
  • Identify and mitigate potential service disruptions and outages
  • Provide exceptional customer support and issue resolution
  • Maintain accurate records and reports on service delivery performance

Requirements and Qualifications:

  • 2 years recent experience at Hewlett Packard Enterprise
  • Four years of university education in a technical field or equivalent experience
  • A professional degree or equivalent experience and 5+ years related experience
  • Basic knowledge of one or more of the following technologies: Networking, Synergy, HP-UX, UNIX, LINUX, Storage, Networks, Microsoft Exchange, or Microsoft Windows
  • Demonstrated English verbal, written, and typing skills
  • Demonstrated ability to understand and communicate effectively with a customer at a low technical level and high management level
  • Team player and mentor
  • Account management skills are preferred
  • Demonstrated Program Management skills and high organizational skills required, PMP certification desired
  • ITIL/ITSM certification desired


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