Customer Experience Strategist
hace 1 día
**Job Description**
We're seeking a skilled Business Analyst to join our team and contribute to the success of our clients. In this role, you'll have the opportunity to work on a wide range of projects, from process optimization to system implementation.
Your Responsibilities:
- Facilitate requirements gathering and process mapping workshops to ensure effective solution design.
- Participate in end-to-end activities related to implementation planning, including project management, issue management, communication, and change management.
- Help personalize and humanize the customer experience while driving future business scalability.
Requirements:
- 5+ years of experience as a Business Analyst with verifiable experience working directly with customers to improve their experiences.
- Passion for technology and new ideas to improve the way people work using our products and the possibilities that come from building excellent customer experiences.
- Experience defining the customer experience and personalizing the user journey across a cloud fulfillment ecosystem.
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