Customer Experience Strategist

hace 1 día


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

**Job Description**

We're seeking a skilled Business Analyst to join our team and contribute to the success of our clients. In this role, you'll have the opportunity to work on a wide range of projects, from process optimization to system implementation.

Your Responsibilities:

  • Facilitate requirements gathering and process mapping workshops to ensure effective solution design.
  • Participate in end-to-end activities related to implementation planning, including project management, issue management, communication, and change management.
  • Help personalize and humanize the customer experience while driving future business scalability.

Requirements:

  • 5+ years of experience as a Business Analyst with verifiable experience working directly with customers to improve their experiences.
  • Passion for technology and new ideas to improve the way people work using our products and the possibilities that come from building excellent customer experiences.
  • Experience defining the customer experience and personalizing the user journey across a cloud fulfillment ecosystem.


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