Customer Experience Strategist
hace 24 horas
We are seeking a highly skilled professional to lead our B2B Post-Sales Service team. As a key member of our Global Business Services organization, you will play a critical role in ensuring our clients receive exceptional service and support.
Your primary responsibility will be to manage the teams responsible for delivering post-sales services to our B2B clients. This includes identifying areas for improvement, developing strategies to address client concerns, and implementing process changes to enhance the overall customer experience.
Key Skills and Qualifications:
- Proven experience in leading high-performing teams in a Shared Services or BPO environment.
- Excellent communication and problem-solving skills.
- Ability to analyze complex data and develop insights to inform business decisions.
What We Offer:
- A comprehensive compensation package.
- A range of benefits, including life insurance and gym facilities.
- Opportunities for career growth and development.
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