Customer Success Director
hace 3 días
Placidway seeks a visionary Sales Operations Manager to lead its Customer Care and Operations Team. This role combines effective sales management with operational efficiency, driving customer satisfaction and significant revenue growth.
Key Responsibilities:
- Guide the sales team in daily tasks, ensuring they have necessary tools and support to succeed, focusing on modern sales techniques and customer relationship management
- Manage daily sales team assignments such as lead distribution, sales pipeline management, proactive problem resolution, among other functions
- Actively pursue sales opportunities from high-volume leads in an outbound sales environment
- Provide ongoing training to the team on the latest sales strategies and tools to boost effectiveness
- Create innovative approaches to meet and exceed sales targets
- Maintain high standards of customer service to improve customer retention, satisfaction, reviews and referrals
- Analyze sales data and market trends to steer the team towards effective strategies and identify growth opportunities
- Streamline procedures to enhance team productivity and efficiency
- Work closely with other departments to align sales strategies with broader company goals
Requirements:
- Bachelor's or master's degree
- Minimum 5 years in sales leadership, with significant customer service management experience
- Proven success in achieving sales targets and driving customer service excellence
- Skilled in training and developing sales teams
- Proficient in CRM software and sales analytics tools
We Offer:
- Progressive salary increases based on performance
- Access to paid time off (PTO) for a healthy work-life balance
- Quarterly commission program with a 6% uncapped ceiling, recognizing your effort and dedication
- Additional perks, including integration events and bonuses for exceptional performance
- Professional growth opportunities in the rapidly evolving technology industry
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