Customer Success Director

hace 3 días


San Francisco, Heredia, Costa Rica Placidway A tiempo completo

Placidway seeks a visionary Sales Operations Manager to lead its Customer Care and Operations Team. This role combines effective sales management with operational efficiency, driving customer satisfaction and significant revenue growth.

Key Responsibilities:

  • Guide the sales team in daily tasks, ensuring they have necessary tools and support to succeed, focusing on modern sales techniques and customer relationship management
  • Manage daily sales team assignments such as lead distribution, sales pipeline management, proactive problem resolution, among other functions
  • Actively pursue sales opportunities from high-volume leads in an outbound sales environment
  • Provide ongoing training to the team on the latest sales strategies and tools to boost effectiveness
  • Create innovative approaches to meet and exceed sales targets
  • Maintain high standards of customer service to improve customer retention, satisfaction, reviews and referrals
  • Analyze sales data and market trends to steer the team towards effective strategies and identify growth opportunities
  • Streamline procedures to enhance team productivity and efficiency
  • Work closely with other departments to align sales strategies with broader company goals

Requirements:

  • Bachelor's or master's degree
  • Minimum 5 years in sales leadership, with significant customer service management experience
  • Proven success in achieving sales targets and driving customer service excellence
  • Skilled in training and developing sales teams
  • Proficient in CRM software and sales analytics tools

We Offer:

  • Progressive salary increases based on performance
  • Access to paid time off (PTO) for a healthy work-life balance
  • Quarterly commission program with a 6% uncapped ceiling, recognizing your effort and dedication
  • Additional perks, including integration events and bonuses for exceptional performance
  • Professional growth opportunities in the rapidly evolving technology industry


  • San Francisco, Heredia, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

    At LSEG, we're committed to empowering our clients through process and analytical improvements.We're seeking a Customer Success Strategist to join our dynamic Customer Success Management team in the Americas. This role will take on a unique special projects capacity, working closely with our Customer Success Operations team to drive process improvements...


  • San Francisco, Heredia, Costa Rica Wrike Careers Page A tiempo completo

    At Wrike, we're seeking a highly skilled CUSTOMER SUCCESS PROFESSIONAL to partner with our customers and help them achieve their business objectives. As a Customer Success Professional, you will be responsible for driving account growth and ensuring customer satisfaction.Key Responsibilities:Develop and execute tailored account plans to drive revenue growth...

  • Customer Success Guide

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Job Description This role is an exciting opportunity to be a Valued team member in the newly created Customer Excellence Group , working from the Regional Success Centre in Costa Rica to drive customer success and platform adoption across AMS.You'll work with some of the most important customers, helping them unlock the full potential of our products while...


  • San Francisco, Heredia, Costa Rica Kareo A tiempo completo

    About the RoleThe Customer Success Advocate will play a crucial role in ensuring the successful adoption and utilization of our products by our customers. This is a high-impact role that will make a meaningful difference in customer loyalty and success.Your Key Responsibilities:Conduct requirements gathering and customer needs analysisUtilize tailored...

  • Customer Success Manager

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:A Customer Success Manager (CSM) is a trusted advisor to Auxis' customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management.The CSM provides the necessary client liaison support, and daily technical service delivery, to ensure delivery of world class IT support...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    **Company Overview**At ServiceNow, our technology makes the world work for everyone. Our mission is to help organizations achieve their goals by providing innovative solutions and exceptional customer service.We are a leading provider of cloud-based software that helps businesses run more efficiently and effectively. With a global presence and a diverse team...


  • San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary:**The Customer Success Manager at Hewlett Packard will be responsible for driving Solution/Services Adoption and Client Management, including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health, low churn rate, and high renewal rate.**Key Responsibilities:**Partner with the...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Company OverviewAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We're an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    Job SummaryThe Customer Success Analyst will play a critical role in delivering business analytics and reporting capabilities for the Customer Success organization. This position requires strong analytical and problem-solving skills, as well as excellent communication and collaboration abilities.ResponsibilitiesDevelop data solutions, tools, and capabilities...

  • Customer Success Manager

    hace 1 semana


    San Francisco, Heredia, Costa Rica Wrike Careers Page A tiempo completo

    Wrike is the most powerful work management platform.Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.**Our vision**:A world where everyone is free to focus on...


  • San Francisco, Heredia, Costa Rica Citrix A tiempo completo

    Join us at Citrix, where we're shaping the future of work. Our technology enables people to work from anywhere, creating a seamless experience across devices and locations.Job OverviewWe're seeking an experienced Senior Customer Success Engineer to support our Citrix Cloud customers' adoption and implementation plans. This role requires a strong...

  • Customer Success Manager

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    The world is changing fast**VMware **is uniquely positioned to unlock opportunities for people and our planet.We provide the digital foundation for transforming business innovation.This is why you will love being a member of our leading customer-centric team and share in the success of an industry-pioneering company that embraces EPIC2 values.Our 350,000...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you._**What you'll do**- Be a point person for any escalations- Support the launch and enablement of new processes and tools for the customer success...


  • San Francisco, Heredia, Costa Rica Workday A tiempo completo

    About the JobWe're seeking a highly skilled Technical Account Manager to join our team and help us deliver exceptional results for our customers. As a Technical Account Manager, you'll work closely with our largest strategic accounts to build strong, long-lasting relationships that drive mutual growth and success.Your Key ResponsibilitiesBuild trust and...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**:As a Customer Success Technology Administrator, you'll fill a new and exciting role working across the entire customer organizationYou'll be tasked with overseeing and administering various Customer Success technology through feature implementation, continued maintenance, and future advancements.Tebra will look to you to align, drive, and...


  • San Francisco, Heredia, Costa Rica Citrix A tiempo completo

    We believe work is not a place, but rather a thing you do.Our technology revolves around this core philosophy.We are relentlessly committed to helping people work and play from anywhere, on any device.Innovation, creativity and a passion for ever-improving performance drive our company and our people forward.We empower the original mobile device: YOU**What...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    We are looking for a talented Customer Success Specialist - Edge to join our team at Hewlett Packard Enterprise. As a specialist, you will be responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.This role has been designated as 'Edge', which means...

  • Customer Success Analyst

    hace 1 semana


    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    _We are looking for a passionate Customer Success Analyst for the Artificial Intelligence and RPA program.In this role, you will execute the marketing strategy for EFX RPA/ML, joining the team in its mission to make machine learning and robotic process automation accessible to all business units.This role will be responsible for leading the Automation...