Strategic Growth Consultant

hace 19 horas


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

Unlocking Business Potential through Strategic Growth Initiatives

As a Senior Program Manager and Agile Scrum Master, you'll be instrumental in unlocking business potential through strategic growth initiatives. Join our Strategy Realization Office (SRO) team and contribute to the development and implementation of large-scale programs that drive business excellence and growth. With a strong focus on collaboration, innovation, and customer satisfaction, our team thrives in a fast-paced environment where no two days are ever the same.

Your Key Responsibilities

  • Lead cross-functional teams in developing and implementing strategic growth initiatives, driving business value and transformation.
  • Collaborate with product leaders to transform their visions into actionable roadmaps, powered by ServiceNow's toolset.
  • Establish program governance models, prioritize initiatives, and ensure OKR alignment, milestones, deliverables, and success criteria.
  • Manage risks, issues, and dependencies, escalating impediments to meet program objectives.
  • Provide transparent communications to stakeholders and sponsors, simplifying complex issues into actionable executive-level status.
  • Ensure adherence to processes, quality standards, and deliverables, promoting data-driven predictability and program success.
  • Foster a culture of innovation, experimentation, and calculated risk-taking, encouraging creativity and entrepreneurship within the team.

Qualifications

  • 10+ years of experience as a Program Manager and Scrum Master in an enterprise software company.
  • Ability to navigate complex environments, mapping teams to plans and driving results.
  • Hands-on experience with Agile tools and knowledge of ServiceNow Agile products.
  • Strong facilitation, communication, and influencing skills, with a track record of delivering results in matrixed environments.
  • Lean program management, continuous learning, adaptation, and improvement mindset.
  • Aptitude for learning new technologies and promoting transformational change.
  • Comfort presenting operating and governance models, program plans, and status to senior executives and large audiences.
  • Proven problem-solving skills, with a willingness to lead from the front and take on tasks outside of scope to drive success.


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