Amazon Support Specialist for Self-Publishing
hace 1 semana
Company Overview
">At Amazon's Kindle Direct Publishing (KDP), we empower authors and publishers to reach a global audience with their work. Our platform provides a seamless experience for self-publishing books to the Amazon Kindle store.
Job Description
">We are seeking a highly skilled KDP Support Specialist to join our team in Costa Rica. As a key member of our support team, you will be the front-line interface between Amazon and publishers/content providers who use the KDP website to upload content for sale on the Amazon website.
Responsibilities
">Your primary responsibility will be to ensure that all concerns from publishers are duly addressed. This involves:
- ">
- Demonstrating clear written and verbal communication skills to effectively resolve customer issues.
- Maintaining a positive and professional demeanor with customers at all times.
- FOLLOWING company policies and processes to process customer requests appropriately.
- Escalating customer issues appropriately and correctly.
- Proactively communicating system and process issues and customer feedback trends to management.
- Routing issues and bugs that require engineering expertise to the development teams.
- Using customer service tools to provide an accurate response and an exceptional customer experience.
Requirements
">To succeed in this role, you will need:
- ">
- Strong analytical skills to understand problems vendors face, categorize, document, and decide on course of action when and whom to escalate.
- Detail-oriented and process-focused with ability to follow process and document interactions as per requirements in clear and concise manner.
- Proficiency in MS Office package (Excel, Word) and HTML.
- Experience in a technical support process, especially for web-enabled software products or services.
- Process improvement oriented with basic familiarity with web technologies and HTML highly desirable.
About Us
">Amazon's Kindle Direct Publishing offers a team environment that thrives on innovation and excellence. We are a talented, energetic, and passionate team dedicated to creating an exceptional customer experience. If you want to work for a team that delights customers, solves problems, and is the face of our company, this job is for you.
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