Customer Support Representative

hace 7 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Experian is a leading global information services company, empowering consumers, businesses, and society to make informed decisions. Our mission is to unlock the power of data, driving innovation and growth.

We're proud to be recognized as one of the 100 Best Companies to work for by FORTUNE and named in the 100 World's Most Innovative Companies by Forbes Magazine. Our commitment to diversity, equity, and inclusion fosters a thriving, inclusive team where people love their work and love working together.

Job Description

As a First Level Technical Support Specialist, you will be responsible for providing detailed first-level support, troubleshooting, and problem resolution to clients. Your duties will include:

  • Logging client contacts and issues
  • Assigning and categorizing support tickets to appropriate functional areas
  • Notifying clients of support ticket status within agreed-upon service levels

You will work closely with clients, Account Management, Engineering, and Implementation teams to ensure seamless communication and resolution. Additionally, you will provide client status reports as needed.

Key Qualifications

  • 3-5 years' experience in Customer Support and Customer Service
  • Excellent communication skills and ability to speak clearly with technical and non-technical clients
  • Able to work in a fast-paced multi-product support environment
  • Safeguard sensitive information
  • Highly analytical, intensive research, and reconciliation skills required
  • PC, Internet, and Microsoft Office experience is a must


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