Customer Service Representative for Invisalign Support

hace 7 días


San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

At Aligntech, we revolutionize the dental industry with innovative technology and customer-centric solutions. Our team is passionate about transforming smiles and changing lives through our cutting-edge products, including the Invisalign clear aligner system.

We are seeking a highly skilled Customer Service Representative to join our dynamic team in Belen, CR. As a key member of our support team, you will play a critical role in delivering exceptional customer experiences, ensuring timely resolution of customer inquiries, and maintaining high levels of satisfaction.

This exciting opportunity is part of a culture that values innovation, collaboration, and continuous improvement. If you possess excellent communication skills, a strong passion for customer service, and a proven track record of adapting to new technologies and processes, we encourage you to apply.

About this role:

  • Provide professional and timely support to customers via various communication channels, ensuring seamless issue resolution and minimizing escalations.
  • Maintain accurate records of customer interactions, complaints, and product feedback in our CRM system.
  • Collaborate with internal teams to resolve complex customer issues, escalating as necessary to ensure prompt resolution.
  • Develop and maintain comprehensive knowledge of our products, services, and company policies to provide informed responses to customer inquiries.
  • Participate in ongoing training and development programs to enhance skills and stay up-to-date with industry trends and best practices.

Requirements:

  • High school degree or equivalent required; technical degree preferred
  • 0-2 years of related experience in customer-facing roles, preferably in the medical device or healthcare industries
  • Proficiency in English (Bilingual English-Spanish, C1) and French (Bilingual French-Spanish, C1)
  • Excellent communication, interpersonal, and problem-solving skills
  • Familiarity with Microsoft Office package (PowerPoint, Excel, Word)

Benefits:

Our team members enjoy a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package, including competitive compensation, health insurance, retirement plan, and paid time off. We value diversity, equity, and inclusion and strive to create a workplace where everyone feels valued and respected.



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