Customer Service Representative

hace 1 semana


San Francisco, Heredia, Costa Rica Cognizant A tiempo completo

**Customer Service Representative Job Description:**

We are seeking a highly skilled Customer Service Representative to join our team at Cognizant. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Communicate clearly and effectively with customers to understand their needs and provide solutions.
  • Collaborate with cross-functional teams to resolve complex issues and improve overall customer satisfaction.
  • Stay up-to-date with product knowledge and industry trends to ensure our customers receive the best possible service.
  • Meet or exceed customer satisfaction targets and consistently deliver high-quality service.

Requirements:

  • Bachelor's degree in Communications or related field.
  • Minimum 2 years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Able to work in a fast-paced environment and prioritize multiple tasks simultaneously.


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