Customer Service Representative

hace 4 días


Heredia, Costa Rica Movate A tiempo completo

The Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations.
The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the e-commerce platform.
The representative will interact with multiple customers over the phone on a daily basis and perform sales and product/order inquiry transactions.
Representatives are expected to find ways to satisfy customer needs and to simplify the customer experience.
A high expectation of customers include representatives speed to solution, accurate information, empathy, and attention to detail.
The representative will act in a way that positively represents the Company and increases the customer's likelihood to shop again.
**Requirements**:

- English level B2+ to C1
- High School Diploma
- 6 months minimum of Contact Center experience.
**Benefits**:

- Salary: CRC 530,000 + Bonus 50,000
- 2 days OFF
- Free gym
- Transportation for training
- Nutrition services (special discount)
- Free care and physical therapy service (at Ultra Park I)
- Free Psychology services

And more
**Responsibilities**
- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy.
Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
- Documents details of customer interaction into system.
- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
- Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
- Meets or exceeds various performance requirements, including but not limited to
- Customer service skills,
- Accuracy, schedule adherence
- Speed to resolution

**Salary**: ¢530,000.00 - ¢600,000.00 per month

Application Question(s):

- Are you willing to take a drug test, in accordance with local law/regulations?
Ability to Commute:

- Heredia, Provincia de Heredia (required)

Ability to Relocate:

- Heredia, Provincia de Heredia: Relocate before starting work (required)



  • Heredia, Costa Rica Movate A tiempo completo

    The Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the...


  • Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo

    We are hiring Senior Customer Service Representatives to manage customer queries and complaints.**Customer Service Representative Responsibilities**:Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and...


  • Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service RepresentativePosición Presencial, oficina se ubica Heredia Zona Franca Americana AFZContrato indefinido.Variedad de Horarios**Requisitos**:Inglés avanzado.Título de bachillerato.Minimo 6 meses de experiência en call center.**Job Types**: Full-time, TemporaryPay: ¢500,000.00 - ¢550,000.00 per month**Education**:- High school or...


  • Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service RepresentativePosición PRESENCIAL, oficina se ubica en Belén de Heredia.Contrato TEMPORAL por 1 mes y medio.Horario de Lunes a Viernes.Horarios diferentes.**Requisitos**:Inglés avanzado.Título de bachillerato.Minimo 6 meses de experiência en call center.**Job Types**: Temporary, Full-time**Salary**: ¢500,000.00 - ¢550,000.00 per...


  • Heredia, Costa Rica Valor Global Information Technologies Cr A tiempo completo

    We are an equal employment opportunity employer and we're currently hiring Bilingual Customer Service Representatives.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristic protected by law.DESCRIPTION - Summary: The Customer Service...


  • Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** **Object Technology Solutions, Inc**) has an immediate opening for a Customer Service Representative I CUSTOMER SERVICE REPRESENTATIVE I (REMOTE/HYBRID) **MAJOR RESPONSIBILITES**: - Licensing Customer Support - Experience Customer Support (basic technical support at least). - Technology support industry. **SKILLS AND ABILITIES REQUIRED**: -...


  • Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI****Object Technology Solutions, Inc**) has an immediate opening for a Customer Service Representative ICUSTOMER SERVICE REPRESENTATIVE I (REMOTE/HYBRID)**MAJOR RESPONSIBILITES**:- Licensing Customer Support- Experience Customer Support (basic technical support at least).- Technology support industry.**SKILLS AND ABILITIES REQUIRED**:- Knowledge on...


  • Heredia, Costa Rica 360Training A tiempo completo

    **360training****Customer Service Representative - Spanish / English****Responsibilities**- Receive, initiate, document, and handle product/service-related transactions over the phone with customers.- Review and master product/service-related systems and materials per customer.- Demonstrate strong interpersonal skills while interacting with customers,...


  • Heredia, Costa Rica CSS Corp A tiempo completo

    **Job title**: Retail Customer Service Representative **Work Location**: Heredia, Costa Rica **Experience**: 6 months to 1 year **Education Qualification**: High School Diploma **Number of Openings**: 150+ **Roles and Responsibilities**: - Help customers with purchase issues, payment methods, and general issues that they might face with the client’s...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **Position Summary**:**Responsibilities**:This position is responsible for, but not limited to, the following:- Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs.- Sets up new accounts and maintains customer master data in SAP.- Answers incoming interactions from...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **Position Summary**:**Responsibilities**:This position is responsible for, but not limited to, the following:- Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs.- Sets up new accounts and maintains customer master data in SAP.- Answers incoming interactions from...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **Position Summary**:**Responsibilities**:This position is responsible for, but not limited to, the following:- Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs.- Sets up new accounts and maintains customer master data in SAP.- Answers incoming interactions from...

  • Customer Service

    hace 1 semana


    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI (Object Technology Solutions, Inc) has an immediate opening for Customer Service Representative II.** **Customer Service Representative II (HYBRID/COSTA RICA)** **DESCRIPTION**VMware is looking for high energy, customer **SKILLS AND ABILITIES REQUIRED**: - Experience in customer service or any customer facing environment an advantage. - Excellent...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **Position Summary**:**Responsibilities**:This position is responsible for, but not limited to, the following:- Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs.- Sets up new accounts and maintains customer master data in SAP.- Answers incoming interactions from...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Our Global Consumer Care representative will provide support to customer calls from the USA. Utilize various methods to validate customer...


  • Heredia, Costa Rica Te Connectivity A tiempo completo

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.They may promote...


  • Heredia, Costa Rica Bold Business A tiempo completo

    We're looking for a customer service representative who is excited to work from home (100% remote).**What does a Work From Home Bilingual Customer Representative really do?**- You're someone who can provide concierge-style phone service to our customers in a helpful and respectful manner on every call.You're great on the phone and you're confident you can...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Canada Call Center Representative provides service to consumers/members on their credit files by updating accounts, creating investigations,...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.Our Global Consumer Care representative will provide support to customer calls from the USA.Utilize various methods to validate customer...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.Our Global Consumer Care representative will provide support to customer calls from the USA.Utilize various methods to validate customer...