Customer Service Representative

hace 2 semanas


San Francisco, Heredia, Costa Rica Patientpop A tiempo completo

At Patientpop, we're looking for a skilled Customer Service Representative to join our Loyalty Team. As a Product Support Specialist, you'll play a crucial role in delivering exceptional customer experiences.

You will be responsible for analyzing customer metrics to identify early indicators of potential cancellations and making proactive calls to address their issues. Your goal is to retain the business by providing outstanding support, troubleshooting technical difficulties, and working closely with internal teams and external partners.

Key Responsibilities:

  • Provide top-notch customer support to our MRR clients
  • Resolve client issues and questions while collaborating with our team and partners
  • Foster a positive image for Patientpop by cheerfully assisting customers with problems
  • Deliver training to empower customers to use our platform effectively
  • Work closely with customers to build long-lasting relationships and retain their business
  • Cross-functionally collaborate with other teams to ensure a seamless customer experience
  • Contribute to the development of our department's plans and strategy by sharing your unique insight into customer challenges

Requirements:

  • A professional demeanor for our clients, many of whom have been using our platform for 5+ years
  • Exceptional telephone presence and a love for talking on the phone
  • Excellent verbal and written communication skills
  • Comfort with most technical aspects, especially Salesforce and Microsoft Office products
  • Openness to learning new things


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