Customer Support Associate
hace 1 semana
We are seeking highly skilled Senior Customer Service Representatives to manage customer queries and complaints with a positive, empathetic, and professional attitude. Their responsibilities will include:
- Responding promptly to customer inquiries through various communication channels.
- Acknowledging and resolving customer complaints in a timely and efficient manner.
- K eyeping records of customer interactions, transactions, comments, and complaints for future reference.
- Communicating and coordinating with colleagues as necessary to provide seamless customer support.
Requirements for Success:
- High school diploma or equivalent education qualification.
- Comfortable using computers and relevant software applications.
- Previous experience working in customer support roles is highly desirable.
Cognizant Technology Solutions values employees who possess a passion for delivering exceptional customer experiences and driving teams towards success within a collaborative and innovative work environment.
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