Customer Experience Associate
hace 2 semanas
About the Position
">The Customer Experience Associate will be responsible for providing exceptional customer service and technical support to our clients. This role requires a strong understanding of technical concepts and excellent communication skills to effectively resolve complex technical issues.
">Key Responsibilities
">- ">
- Provide technical support via phone, email, and chat platforms">
- Troubleshoot complex technical issues and resolve problems efficiently">
- Collaborate with internal teams to escalate complex issues">
- Document and maintain accurate records of customer interactions">
Requirements
">- ">
- Bachelor's degree in Computer Science, Information Technology, or related field">
- At least 6 months of experience in technical support">
- Excellent communication and problem-solving skills">
- Knowledge of Windows, Mac, or Linux operating systems">
What We Offer
">We provide a supportive work environment, competitive compensation, and opportunities for career growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional technical support, we encourage you to apply for this exciting opportunity.
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