Customer Experience Architect

hace 5 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo
Customer Experience Architect Position

We are seeking a highly skilled C Customer Experience Architect to join our team at Experian. This role involves designing and implementing customer-centric solutions that meet the needs of our clients and drive business growth.

The ideal candidate will possess excellent problem-solving skills, attention to detail, and the ability to work effectively in a team environment.

Main Responsibilities
  1. Identify opportunities to improve existing methodology and develop plans to implement change.
  2. Collaborate with internal groups to design and implement customer-centric solutions.
  3. Monitor and report ticket progress and communicate status with team members and end users within client expectations.

Requirements:

  • Minimum 2 years' experience in Marketing or Agency setting.
  • Technical Bachelor's degree or Marketing degree in progress or complete.
  • Strong PC skills in MS Office.
  • Experience in Smart Automation Technologies (RPA, RDA, Chatbot, Power Apps, etc.).


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About ExperianExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that Fortune has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the World's Most...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Company Overview">At ServiceNow, we strive to make technology work for everyone. Our mission is to empower organizations to deliver exceptional customer experiences by harnessing the power of digital transformation.We are a team of innovators who thrive in a fast-paced environment, driven by our passion for making a meaningful impact. With over 7,700...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Greenlake Solution ArchitectThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.We're solving the world's most...

  • Customer Experience

    hace 4 días


    San Francisco, Heredia, Costa Rica Uber A tiempo completo

    As a Foundations Program Manager within the Enablement Community Operations Org you'll play a key role to ensure that we develop solid frameworks, processes and governance definitions to help our team achieve our next level in the maturity stage.We are looking for an experienced, upbeat and trustworthy leader who is able to use its customer experience skills...

  • Solution Architect

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **Solution Architect (Remote)****Heredia, Costa Rica**SGF Global is looking for a Solution Architect, for IT enterprise in Heredia, Costa Rica.**Overview**:- The Solution Architect work assignments are often straightforward and of moderate complexity._**Requirements**:- _Bachelor's Degree in Computer Science or related field_- _More than 3 years of...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    About Bosch Service SolutionsBosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Leveraging the latest technology and the Internet of Things, we develop integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Job DescriptionThe...

  • Application Architect

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **Application Architect (Remote)****Heredia, Costa Rica**SGF Global is looking for a Application Architect, for IT enterprise in Heredia - Costa Rica.**Requirements**:- Bachelor's Degree in Computer Science or related field- English C1.- Full time (8h).- 5 or more experience as a senior developer in large IT projects- EDI development using IBM's ACE/IIB and...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    Job DescriptionWe are seeking a highly skilled Customer Experience Specialist to join our team at Straumann Group. As a key member of our customer-facing department, you will play a vital role in delivering exceptional service to our clients.About the Role:Provide superior customer service over the telephone to our customer base, including dental offices and...


  • San Francisco, Heredia, Costa Rica Uber A tiempo completo

    As a key member of our Enablement Community Operations Org, you will play a pivotal role in developing solid frameworks, processes, and governance definitions to propel our team towards the next level of maturity.We seek an experienced leader who can leverage their customer experience expertise to establish robust foundations for tackling upcoming...


  • San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    About the Position">The Customer Experience Associate will be responsible for providing exceptional customer service and technical support to our clients. This role requires a strong understanding of technical concepts and excellent communication skills to effectively resolve complex technical issues.">Key Responsibilities">">Provide technical support via...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the Role:As a Customer Experience Advocate, you will play a critical role in identifying key issues in customer satisfaction and developing solutions to retain the business. You will analyze quantitative and qualitative customer metrics to identify early indicators of possible cancellations and make proactive calls to address customer concerns.Your Key...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Overview:We are seeking a highly skilled Customer Service Representative to join our team at Equifax. As a key member of our customer support team, you will play a vital role in providing exceptional service to our clients.Responsibilities:Provide quality professional customer service that consistently meets or exceeds company standards of excellence and...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **About Us**Experian is a leading global information services company that empowers businesses to make informed decisions and unlock opportunities for growth. With a rich history spanning over 125 years, we have evolved into a dynamic tech company, harnessing the power of data and analytics to transform lives and create possibilities for consumers,...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    KDP Support Specialist Job DescriptionThis role is part of the Amzn Support Srvcs Costa Rica team, and we are looking for a skilled and detail-oriented individual to join our team as a KDP Support Specialist. The successful candidate will be responsible for communicating with publishers/content providers to resolve their concerns and ensure a smooth...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**We are seeking a highly motivated and customer-focused individual to join our Loyalty Team as a Senior Product Support Specialist. As a key member of this team, you will play a vital role in delivering exceptional customer support to our clients.This is an exciting opportunity to work closely with customers, identify solutions to their...

  • Customer Experience Lead

    hace 17 horas


    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Overview: As a Customer Service Supervisor at Auxis, you will provide exceptional leadership and support to our customer service team. You will be responsible for overseeing daily operations, ensuring high levels of customer satisfaction, and driving team performance.The ideal candidate will have 3 years of experience in a similar role, with a proven...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Are you a customer-centric professional looking for a new challenge? Do you possess excellent language skills and the ability to work independently? Look no further! As a Customer Experience Agent at Equifax, you will play a pivotal role in shaping the customer journey and delivering outstanding experiences.Key Responsibilities:Identifying and resolving...

  • Customer Experience Lead

    hace 1 semana


    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    At Experian, we believe that diversity, equity, and inclusion are essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work.We are currently seeking an experienced professional to fill the role of Customer Experience Lead. This individual will be responsible...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    As a Technical Solutions Architect at Hewlett Packard Enterprise, you will play a crucial role in providing technology consulting to external customers and internal project teams. This position has been designated as 'Edge', which means you will primarily work outside of an office environment.Key Responsibilities:Provide technical support and leadership in...


  • San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    About the Role">At Swarovski, we're committed to innovation and excellence. Our Global Business Services (GBS) Spoke in San Jose, Costa Rica is a hub for delivering high-quality services, providing functional expertise, and driving process improvement.">We're seeking a Customer Service Expert to join our diverse team, where you'll have the opportunity to...