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Customer Experience Lead
hace 3 semanas
The ideal candidate will have 3 years of experience in a similar role, with a proven track record of coaching and developing staff members. You will possess excellent communication skills, strong leadership abilities, and a genuine interest in working with and helping customers.
Main Responsibilities:
- • Provide guidance and direction to the customer service team on all aspects of job performance, including consumer contact processing, problem resolution, and work planning.
• Establish and administer team schedules to ensure required coverage and service level compliance.
• Work closely with Team Leads to prepare service level reports and provide daily status updates to client and Auxis management.
• Monitor team performance and ensure that all related activities are under established procedures and contractual requirements.
• Develop and implement process improvements to enhance customer satisfaction and service level performance.
