Customer Support Expert
hace 7 días
At Experian, we are committed to unlocking the power of data to create more opportunities for consumers, businesses, and society.
We're thrilled to share that Fortune has named us one of the 100 Best Companies to work for. Additionally, we've been recognized as one of the 100 World's Most Innovative Companies by Forbes Magazine.
Job Role:
- Provide detailed first-level support, troubleshooting, and problem resolution where possible.
- Log all client contacts and issues.
- Assign and categorize support tickets to appropriate functional areas.
- Notify clients of the status of their support tickets within agreed service levels.
- Verify support ticket closure and ongoing client communications.
Key Qualifications:
- 3-5 years' experience in customer support and customer service.
- Excellent communication skills to interact with technical and non-technical clients.
- Ability to work in a fast-paced multi-product support environment.
- Strong analytical, research, and reconciliation skills.
- Proficiency in PC, internet, and Microsoft Office.
Benefits:
We're proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive, and diverse team where people love their work and love working together. We value the uniqueness of every individual and want you to bring your whole self to work.
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