Lead of Customer Support Operations

About the Role">We are looking for a highly motivated and organized Customer Support Supervisor to join our team. As a key member of our customer support team, you will be responsible for overseeing the day-to-day operations of our customer support function, ensuring that all customer inquiries and complaints are responded to promptly and professionally.You...

About the RoleThe Lead will oversee a team of 10+ professionals servicing international clients, managing daily operations, and contributing to process improvements. Key responsibilities include:Designing and implementing process improvementsManaging team productivity and utilization-focused on Client-Specific KPIs and GoalsSupporting administration tasks...

About the RoleWe are looking for a Customer Success Operations Lead to join our team at Auxis. In this role, you will be responsible for managing the creation and accuracy of SOP documentation to ensure delivery of services are consistent. You will also participate in project discussions ensuring proper allocation of staff to balance day-to-day delivery...

At Experian, we are a global leader in providing information and analytical services to organizations and consumers. Our mission is to unlock the power of data to create opportunities for consumers, businesses, and society.We empower individuals to take financial control and access financial services, while helping businesses make smarter decisions and...

Amzn Support Srvcs Costa Rica is committed to delivering exceptional customer experiences through innovative advertising solutions. As a customer experience optimization lead, you will play a crucial role in driving process improvement and ensuring seamless execution.Job OverviewWe operate at the intersection of e-commerce and advertising, offering a diverse...

BTSS Archiving Operations provides best practices for paper based archived records for all Citi locations stored at a third-party supplier and provides training as well as guidance outlined in the Archiving Operations Guide (AOG) to enable all Citi personnel to comply with the Records Management Policy and Standard.This role will report to the Global...

Wrike is the most powerful work management platform.Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.**Our vision**:A world where everyone is free to focus on...

Company OverviewCiti is a leading global bank with a mission to create economic value that is systemically responsible and in our clients' best interests. Our Enterprise Operations & Technology teams are charged with delivering excellence through secure, reliable, and controlled services.We re-engineer client and partner processes to deliver exceptional...

At Experian, we believe that diversity, equity, and inclusion are essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work.We are currently seeking an experienced professional to fill the role of Customer Experience Lead. This individual will be responsible...

The Ops Sup Lead Analyst is a senior level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Lead Analyst serves as...

About the Opportunity:">This is a unique opportunity to join a high-growth organization and make a significant impact on our finance operations. As the Finance Director - Americas, you will be responsible for leading a team of finance professionals and driving business outcomes through effective finance solutions.">Your Key Responsibilities:">">Design and...

Job SummaryWe are seeking a talented Technical Support Operations Supervisor to join our team at Experian. As a key member of our customer service department, you will be responsible for leading a team of technical support specialists and providing guidance on best practices for resolving complex customer issues.Key AccountabilitiesLead a team of technical...

**Customer Success Lead Opportunity**Kareo is an equal opportunity employer committed to helping our customers succeed. We're seeking a Customer Success Lead to join our team and drive customer success through effective onboarding and implementation strategies.**Responsibilities:**Owning customer success from onboarding to post-implementation...

**Key Responsibilities**Lead and manage a high-performing technical support team, ensuring that they have the necessary skills and resources to deliver exceptional customer experiences.Develop and implement process improvements to drive efficient operations and enhance customer satisfaction.Collaborate with cross-functional teams to resolve complex customer...

About the RoleWe are seeking an experienced customer service leader to join our Experian team as a Technical Support Team Lead.In this role, you will oversee the daily operations of our service desk, ensuring that customer service levels are consistently met or exceeded.You will work closely with our team to identify areas for improvement and develop...

Company Description**About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years we've...

About the RoleWe are seeking an experienced Customer Experience Insights Manager to lead our annual Net Promoter Score (NPS) Program for North America. The ideal candidate will have 3+ years of experience in Voice of Customer, customer insights, customer experience, or related field.The successful candidate will be responsible for setting the NPS strategy,...

Amzn Support Srvcs Costa Rica plays a key role in the company's mission to be Earth's most customer-centric organization. The finance functions include Financial Planning and Analysis (FP&A), Accounting, Tax, as well as other functions like Global Real Estate and Facilities (GREF), Investor Relations, and Benchmarking.The company is seeking an experienced...

The role of Ops Sup Lead Analyst is a senior-level position within Citi's operations team, providing critical support services. The primary responsibilities include record maintenance, account management, imaging, and coordination with the Operations Core Team.Key duties include:Serving as technical authority, providing advice and counsel to stakeholders on...

Citi seeks a highly skilled Operations Support Specialist to join our team.Key responsibilities include:Providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and opening of accounts in coordination with the Operations - Core Team.Serving as a liaison between operations...