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Lead of Customer Service Operations
hace 2 semanas
The Lead will oversee a team of 10+ professionals servicing international clients, managing daily operations, and contributing to process improvements. Key responsibilities include:
- Designing and implementing process improvements
- Managing team productivity and utilization-focused on Client-Specific KPIs and Goals
- Supporting administration tasks such as payroll, separations, Leaves of Absence, and onboarding
- Conducting weekly team meetings and one-on-one check-ins with team members
