Customer Service Team Lead
hace 2 días
Job Description
">The Customer Service Team Lead will play a critical role in ensuring the success of our customer service operations. This position requires strong leadership and communication skills, as well as the ability to motivate and inspire team members to achieve exceptional results.
">Key Responsibilities:
">- ">
- Supervise team members to ensure that they are meeting their performance goals and providing excellent customer service.">
- Develop and implement strategies to improve productivity and efficiency.">
- Collaborate with other teams to ensure seamless operations and effective communication.">
- Maintain accurate records and reports to track performance metrics.">
- Provide coaching and training to team members to enhance their skills and knowledge.">
- Participate in regular meetings to discuss progress and identify areas for improvement.">
- Develop and manage staffing plans to meet business needs.">
- Ensure compliance with company policies and procedures.">
Requirements:
">- ">
- Bachelor's degree in Business or a related field.">
- 4-5 years of Call Center experience as a Team Lead or Supervisor.">
- Proficiency in Microsoft Office.">
- English language proficiency (C1 level).">
- Results-oriented and customer-service focused.">
- Excellent leadership and communication skills.">
- Able to work in a fast-paced environment.">
About Bosch Group:
">Bosch Group is a leading global provider of technology and services. We are committed to innovation and excellence in all aspects of our business.
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