Customer Service Team Lead Manager

hace 3 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Job Summary:

The Customer Service Team Lead will play a critical role in managing the daily operation of a local team of professionals servicing U.S. based clients. The successful candidate will be responsible for managing team productivity and utilization, focused on Client Specific KPIs and Goals set by AUXIS Management.

Key Responsibilities:

  • Manage team workload and reallocate/delegate tasks as necessary to ensure optimal team efficiency
  • Buld morale and establish an atmosphere of team camaraderie
  • Conduct weekly team meetings and weekly 1:1 check-ins with each team member
  • Communicate and enforce local office policies, including time tracking requirements
  • Assign mentors to new hires and monitor progress of both mentors and mentees

Requirements:

  • Previous experience leading teams/personnel
  • Two years of work related experience required
  • Leadership courses and workshops will be considered an asset

About Auxis:

Auxis is a global business process outsourcing company that provides customer service solutions to businesses. We are seeking a highly motivated and experienced Customer Service Team Lead to join our team.



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