Customer Service Team Supervisor

hace 3 días


San Francisco, Heredia, Costa Rica Bcd Travel Corporate A tiempo completo

**Your Skills and Experience**

We're looking for a highly motivated and organized individual to lead our team of Travel Consultants.

The ideal candidate will have prior experience in the corporate travel industry, a solid understanding of the travel industry, policies, procedures, and processes, and advanced skills in travel industry systems.

The candidate should also possess strong verbal and written communication skills in Spanish and English, be able to handle multiple priorities simultaneously, and have a proven ability to work independently, exercising discretion and judgment.

Your Key Responsibilities:**

  • Manage day-to-day activities of the team
  • Conduct training of team members to maximize their potential
  • Provide feedback to Travel Consultants to avoid future customer issues
  • Monitor, sort, and work global distribution systems queues daily to maintain quality control
  • Stay up-to-date with new policies, procedures, and announcements


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